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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Italy
1 review
0 helpful votes
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Al momento niente di fatto
May 27, 2023

L'ordine risulta consegnato, ma non ho mai ricevuto il pacco, ho dovuto riordinare; la mia email inviata al servizio clienti non ha avuto una risposta valida, solo "siamo dispiaciuti"- segnalo qui perchè non riesco a scrivere al servizio clienti

Date of experience: April 27, 2023
Hawaii
1 review
0 helpful votes
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I am trying to return and the company is not wanting to give me a return slip or full refund. I am sorry I made this purchase. Order through Amazon you get a full refund if you don't like what you purchased.

Date of experience: April 27, 2023
California
1 review
0 helpful votes
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I really love the style and quality of most of the pieces but even after ordering one size larger than I wear here in the US, every item, except the cotton pants, was too small, especially in the bust area. I was so disappointed after waiting almost a month for my order to arrive. Hoping the return process is easy.

Date of experience: April 26, 2023

Great selection of product
April 3, 2023
Previous review

Great selection of product. EZ checkout! Hoping delivery is as promised.

Date of experience: April 3, 2023
New Zealand
1 review
0 helpful votes
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Wrong size
May 27, 2023

The jersey is too small and I have no paperwork to tell me how to exchange for a larger size. I have requested help from you with this, but none has been forth coming as yet.
Please help me to exchange what is a lovely jersey, but too small.

Date of experience: April 26, 2023
California
1 review
0 helpful votes
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Horrible
May 27, 2023

Very bad experience. Wanted to return both shirts but when I asked for a return address, my email was undeliverable. I never received a return address therefore I cannot return my items, therefore cannot get a refund either. I will never order anything again from this company

Date of experience: April 26, 2023
Nevada
1 review
0 helpful votes
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Return items
May 27, 2023

I am currently Waiting to receive ups return label to return.

Date of experience: April 26, 2023
Texas
1 review
0 helpful votes
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Don't shop here...no returns!
May 27, 2023
Updated review

Poor quality and bad customer service. They won't let me return?

Date of experience: April 26, 2023

No coupons for new customers?
May 6, 2023
Previous review

No coupons for new customers? Sheesh!

Date of experience: April 6, 2023
Michigan
1 review
0 helpful votes
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Shipping
April 27, 2023

Shipping seem to take some time and I could follow where the package was at. Now waiting to hear from you to authorize a return. Sent an email to service three days ago.

Date of experience: April 26, 2023
Iowa
1 review
0 helpful votes
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Stylish Grandma
April 27, 2023

Was like shopping anywhere else. I enjoyed the variety.

Date of experience: April 26, 2023
Florida
1 review
0 helpful votes
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Lovely Azzlee Tops
April 27, 2023

I ordered two sleeveless tops and they arrived in perfect condition. I usually wear the Large size, but the tops were a bit smaller than expected. I am currently trying to return them for a refund.

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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The shear dress
May 27, 2023

Came fast but thought it would be different
Was comfortable the dress nice but veil was different color

Date of experience: April 26, 2023
Pennsylvania
1 review
0 helpful votes
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I expect more for the price.
May 27, 2023

Your fashion designs are really nice but the quality in the end product is sadly missing.

Date of experience: April 26, 2023
Ohio
1 review
0 helpful votes
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No gappy
May 26, 2023

It's very difficult to get any communication. I read people waiting forever for shipment or return label. I want a return label or a phone number please.

Date of experience: April 26, 2023
Canada
1 review
0 helpful votes
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NOT easy return!
May 26, 2023

While the buying was fairly easy, I have yet to receive a response back to my email so that I can return my items.

Date of experience: April 26, 2023
Illinois
2 reviews
0 helpful votes
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I ordered and they 4 items came quickly. I am trying to return 3 of the items and am not getting very good service. I am still waiting on a reply as to where to send them back and how to get refund.

Date of experience: April 26, 2023
Virginia
1 review
0 helpful votes
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Not happy
May 26, 2023

I am very unhappy with company. The clothes I ordered did not fit and I contacted them for an address to return the clothes. They did give me 3 options with one being to return the clothes, but after several attempts to contact them for the return address, they have left me hanging. I feel they are waiting for the 30 days to be up so they can say sorry, it is too late to return. I will never order from them again and will tell everyone I know not to order from them.

Date of experience: April 26, 2023
Maryland
1 review
0 helpful votes
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Love the look
April 26, 2023

I would rather rate after I try the clothes on for size!

Date of experience: April 26, 2023
Michigan
1 review
0 helpful votes
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Return process
May 26, 2023
Updated review

Love the dress. Bought two to get the right size. Arrived within a few days. I have been trying to return the product but there is no way to do it! The site says to contact "*******@azzlee.com", which I have done 5 times, BUT HAVE GOTTEN ABSOLUTELY NO RESPONSE! I would like to receive an ADRESS where I can RETURN Order# AZL************** asap.
If I do not get a response with an accurate address to return the merchandise within 48 hrs, I will be contacting the Better Business Bureau to make a complaint regarding the deceptive business practices. I made the same statement about the BBB in my last "try" to contact *******@azzlee.com, 2 days ago.

Date of experience: April 26, 2023

I want a return address asap. Otherwise, very disappointed. I have been trying to get a response for almost a month.

Date of experience: April 3, 2023
California
1 review
2 helpful votes
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Return of 4 items
May 26, 2023

Unfortunately the 4 items I purchased did not look good on me. I truly wanted to love them.
I've reached out to customer service to return 2 of the items and size up on the other two. It took about 48 hours for the first response and now I'm waiting again for instructions on how to return. The return policy could be more streamlined. Hoping to get my sized up items in a timely manner as I'd like them for an upcoming trip.

Date of experience: April 26, 2023
Florida
1 review
0 helpful votes
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Summer clothes
April 26, 2023

I would like to return the items as they are running to small. I would like to place a new order when credited. The deli ery time was longer than I expected

Date of experience: April 26, 2023