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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Cheap products. Very difficult to work with. High prices for terrible material and workmanship.
I haven't received any of these items as of yet. It's been at least a month which I think is way to long. This is the first I'm hearing of these items
Size chart very helpful. Product is easy care and travel friendly
I find that this is a very unnecessarily cumbersome RETURN PROCESS. I am waiting to receive instructions on how to return the two pair of pants that I purchased.
Took more than 20 days to arrive. Believed it to be an American company. Products were not worth the price, poorly made and do not look like the photos as advertised.
I received the dress; however, the dress was blue as ordered, but the overlay for over the dress was mint green----not a match for the dress. I have sent 2 emails in an effort to send the item back and get a refund, but I haven't received anything from your support site. Please give me a phone number to call or have someone look into this for me. I sent emails on 5/15/23 and 5/18/23.
Quit asking. This is the 6th time I have reviewed this order.
Received 5 items. Only kept 1. After literally months of Customer Service playing e-mail games (no number to call) I was finally able to obtain a return address and shipped these 4 items back, unworn. Quality was so poor I did not even try the merchandise on. I tracked my shipment and it got to them weeks ago. I emailed asking for a status of my refund and they responded would I be willing to keep the clothes and only pay 50%. Um, WHAT? My email stated they received my return. Where is my refund?! Next step, Better Business Bureau and an attorney.
I've been having problems trying to exchange the pants for a larger size
These were exactly what I wanted and since receiving have placed another order
Emailed several days ago to return some items on order.still waiting for address to send to
Trying to return items but unable to get azzlee to respond back with return authorization. The return process was supposed to be easy but it's anything but. Will not order from here again.
I have been begging to return this. You only get 30 days. Material is not wearable Customer service is horrible. Ive sent 12 emails to return this. Got a questionnaire back. I have disputed the charge with Pay pal in hopes to get my money back.
DO NOT EVER ORDER FROM THIS COMPANY.
Horrible. My dress did not come in the size they said the measurements were and now it's too small for me and they won't let me return it for a full refund.1
I'll purchase from this site again. Ridiculous that I have to tip 50 characters to submit.
I received my dresses and the Dandelion printed white dress did not fit. Not successful in getting a return address to get my refund.
Unfortunately the size chart online wasn't in line with actual sizes in the U.S. and the quality wasn't what I thought it was going to be. It was more work than it was worth to return the items. I won't be ordering from any instagram ads again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members