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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I would advise anyone not to order from Azzlee! They took my money and never shipped my order. I requested a refund but so far have not seen it.
I have been trying to reach customer service to return and exchange items. I don't seem to get any response. All I get is an e-mail requesting my experience!. So far - NOT GOOD!
RETURN POLICY IS A VERY HARD PROCESS AND YOU KINDA GET OBLIGATED TO STAY WITH CLOTH YOU ARE NOT HAPPY WITH.
I am still waiting for confirmation information to return my purchase. It has been 2 weeks with no response.
Terrrible terrible terrrible terrible terrrible terrible terrrible terrible
Thanks - hope everything fits - requested a refund due to the clothes don't fit - I have lymphoma which causes swelling due to several breast cancer surgeries. I've been working with your service dept waiting for the return address - still waiting - very disappointed in your company and return policies
Will order again. Great product. Great customer service
They helped me and quickly responded to my inquiry.
I was hopeful but disappointed. The quality was poor and the items were much nicer in the photos than in reality. Cheap.
I was not happy with the items I ordered. Mostly because of the materials I tried to contact you by email and was told this was not a valid address. I would like to return three items. Please have somebody contact me regarding this return.
I am very satisfied with my order. It arrived earlier than expected. I am very satisfied.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members