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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Colorado
1 review
0 helpful votes
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Horrible customer service
June 2, 2023

I have sent several emails about returning my items and haven't received a response. Because items have to be returned within 30 days this puts me at a disadvantage. Please will someone help me with my return? Thank you!

Date of experience: May 2, 2023
Michigan
2 reviews
0 helpful votes
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Never received this item
June 2, 2023

Was looking forward to receiving this item, but it never arrived

Date of experience: May 2, 2023
South Carolina
1 review
0 helpful votes
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Customer Service
June 2, 2023
Updated review

I received a blouse that I'm not sure I ordered... it's not my size so if I made the wrong selection then it's my fault, however, I've emailed customer service so that I can return the article...5 days ago...no reply.

Date of experience: May 2, 2023

Looking forward to receiving me purchases
April 9, 2023
Previous review

Looking forward to receiving me purchases. I'm curious about laundering?

Date of experience: April 9, 2023
Illinois
1 review
0 helpful votes
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Never received my order
June 2, 2023

Still waiting on any response to this issue. First time shopping with Azzlee, and not a great experience.

Date of experience: May 2, 2023
Iowa
1 review
0 helpful votes
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Review
June 2, 2023

Being the first time I've ordered through this company has not been a good experience. The clothing I ordered was not satisfying I have tried multiple times through email to get a return label to send the items back I received an email in response. I had three different options and one of the options to was to receive a return label. That's what I've chose. As of now I have heard no response of getting the return label. I need to send the stuff back.

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Disappointed
May 2, 2023

I can usually by on line, and everything fits, not this time

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Lovely
May 2, 2023

Lovely products for some people. But I would like to request a refund on all items

Date of experience: May 2, 2023
New York
1 review
0 helpful votes
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I did not receive them yet
June 1, 2023

Sad because I have not received my order and it has been over 2 weeks.

Date of experience: May 2, 2023
California
1 review
0 helpful votes
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Good
June 1, 2023

Easy to order ……….
I did not like that I didn't get the brand that I ordered & the quality was inferior to the ones I already have

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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Disappointed and upset
June 1, 2023

It is impossible to return my items. 103$ down the drain. Last time I order!

Date of experience: May 2, 2023
Kansas
1 review
0 helpful votes
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I've been trying to get return info or credits, but when they return emails, after days, I still can't get what I need.

Date of experience: May 2, 2023
Australia
1 review
0 helpful votes
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Ordered 5 size M jumpers 8th April. Three (3) items arrived 29th April. Not heard about the other 2. Of the 3 items one fitted perfectly, one I will take up hem and sleeves (too long) and the other is just way too big all over so gave it to Op Shop.

Date of experience: May 2, 2023
Maryland
2 reviews
0 helpful votes
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Ordered on 3/10/23
I received a shipment notice on 3/16/23
On 3/30/23, I got a request from Azzlee to tell them whether the order was received or not
On 4/6/23, I replied that I had NOT received my order
On 4/11/23, I got an email from Azzlee telling me that my order was on its way and I had to wait a few more days
On 5/2/23, I replied to the Azzlee email asking me to rate my experience - with this rating of 1 star

Date of experience: May 2, 2023
New Jersey
1 review
0 helpful votes
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Unhappy with return policy!
June 1, 2023

I'm still awaiting a rerun address to return the item that does not fit. I have sent several emails. I will not order again if I can't return any items that do not fit.

Date of experience: May 2, 2023
Pennsylvania
1 review
0 helpful votes
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My Experience
May 2, 2023

Order took too long to arrive. Clothing items poor quality for the cost. Difficult to return items and obtain a refund.

Date of experience: May 2, 2023
Alabama
1 review
0 helpful votes
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US SIZING IS WRONG!
June 1, 2023
Updated review

Clothes are nice but the US sizing is wrong! I'll never order clothes from China ever again! I should've learned this by now.

Date of experience: May 2, 2023

Beautiful clothes!
April 12, 2023
Previous review

Beautiful clothes!

Date of experience: April 12, 2023
Canada
1 review
0 helpful votes
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Dis satisfied
June 1, 2023

I am waiting to get details to return items. Waiting

Date of experience: May 2, 2023
Nevada
1 review
0 helpful votes
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A nightmare
June 1, 2023

I need to exchange or return these shorts and getting the information to do so is a nightmare.

Date of experience: May 2, 2023
Oregon
1 review
0 helpful votes
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Really poor experience
June 1, 2023

I have requested 3 times now an address and instructions on how to return this item and still haven't gotten a response! And today I get an email asking how my experience is instead of the instructions on how to return two items. Really bad customer service. I will not order from Azzlee again.

Date of experience: May 2, 2023
Colorado
1 review
0 helpful votes
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Somewhat satisfied
June 1, 2023

The dresses were both ordered in the same size but the blue one is definitely smaller when it was made! The green dress is true to size and fits very nicely!

Date of experience: May 2, 2023