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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Maryland
1 review
0 helpful votes
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Want to return but customer service not responding to advise how.

Date of experience: May 3, 2023
Tennessee
1 review
0 helpful votes
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99% satisfied
May 3, 2023

I absolutely love the 3 out of 4 clothes that fit!

Date of experience: May 3, 2023
North Carolina
1 review
0 helpful votes
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Poor quality
June 2, 2023

Plan to send all of this back. Not as expected and poor quality

Date of experience: May 3, 2023
Florida
1 review
0 helpful votes
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Overall Experience
June 2, 2023

Very easy to order. Very difficult to return. Hard to find return instructions.

Date of experience: May 3, 2023
Indiana
1 review
0 helpful votes
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Xl bottoms really too small
June 2, 2023

Xl sizes are more like large the picture of the pants really doesnt agree with what was recieved, although pants were lined nicely

Date of experience: May 3, 2023
California
1 review
0 helpful votes
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Quality not good
June 2, 2023

Not happy with the material quality and sizing and fit of all but one of my purchases.

Date of experience: May 3, 2023
Washington
1 review
0 helpful votes
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Sizes Run Small
June 2, 2023

Shirts are nice but all were way to small. Not true to size.

Date of experience: May 3, 2023
California
1 review
0 helpful votes
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Very poor customer service
June 2, 2023

I received my order and was thrilled with my purchase. However, when I tried the green blouse on it was too small. I immediately contacted Azzlee customer service and didn't hear back for a week. I immediately responded back with the information they requested in order to return the one item, and once again I have heard nothing back. It's very, very poor customer service. It's because of the lack of customer service that I most likely will not order again from Azzlee, nor recommend Azzlee to others.

Date of experience: May 3, 2023
Ohio
1 review
0 helpful votes
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I ordered 2 items that did not fit well nor were they high quality. I have been emailing them for a week (as they say on the website) to find out how to return them. No response. Can't find a phone #. Will never order again.

Date of experience: May 3, 2023
Michigan
1 review
0 helpful votes
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Difficulty with returns
June 2, 2023

I have sent four emails to customer service requesting information on how to process a return and receive a refund and have not received a response.

Date of experience: May 3, 2023
Texas
2 reviews
0 helpful votes
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Horrible
June 2, 2023

Lack of communication- canceled my order due to
It taking 3 weeks to get response after I made a threat to report this company as a fraud, then I got a response. I still have not received my refund a month later. Will be notifying by bank.

Date of experience: May 3, 2023
Florida
2 reviews
0 helpful votes
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Happy Customer
May 3, 2023

Nice fit, good texture and material, short waiting time for delivery!

Date of experience: May 3, 2023
Australia
1 review
0 helpful votes
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Top
May 3, 2023

All was well but i was sent the wrong size. I asked for xl and got small. Have emailed to see if i can exchange

Date of experience: May 3, 2023
Maine
1 review
0 helpful votes
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Refund dissatisfaction
June 2, 2023

I want to return it and have been communicating with Azzlee without satisfaction. They repllied once with and offer of 30% refund which I rejected. Claimed they would send me a shipping label and address to which to return the item and I've heard nothing.

I need to know how to return this for credit. I will pay ishipping

Date of experience: May 3, 2023
Australia
1 review
0 helpful votes
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Not happy
June 2, 2023

I did not receive all of my order The main item I wanted never arrived but I was charged in full. I found the quality to be lacking.

Date of experience: May 2, 2023
Georgia
1 review
0 helpful votes
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I love my two pieces suit
June 2, 2023

I needed to return some items and I am still waiting for instructions.

Date of experience: May 2, 2023
Texas
2 reviews
0 helpful votes
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Slow delivery
June 2, 2023
Updated review

It's a shame the dress didn't look like the picture. It took a long time to receive it, and the dress is a disappointment. I want to return it.

Date of experience: May 2, 2023

I was able to find what I was looking for
April 13, 2023
Previous review

I was able to find what I was looking for.

Date of experience: April 12, 2023
New York
1 review
0 helpful votes
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DO NOT ORDER
June 2, 2023

Have been trying to get in touch for 2 days for a return label. Very disappointed.

Date of experience: May 2, 2023
Idaho
1 review
0 helpful votes
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Need to return
June 2, 2023

I keep trying to get you to respond to my need to return everything

Date of experience: May 2, 2023
Canada
1 review
0 helpful votes
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No response from Azzlee
June 2, 2023

I like my purchases but need bigger sizes. Have emailed 4 times now with no response. Frustrating. I would order more items but not until I get some satisfaction with exchange procedures.

Date of experience: May 2, 2023