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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Oklahoma
1 review
0 helpful votes
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Hard to get a reaponse
May 5, 2023

I am frustrated that I cannot get a response as to the instructions on how to return some of the items in my shipment.

Date of experience: May 5, 2023
Iowa
1 review
0 helpful votes
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Took a while to receive
June 4, 2023

Took quite a while to receive the item. I thought shipping would be faster

Date of experience: May 5, 2023
California
1 review
0 helpful votes
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I do like the styles. I had not ordered from here before and needed to send back a few items. So far, it's been impossible to get someone to respond in a timely manner. After numerous emails and a negative feedback response, I finally heard from someone. I had additional questions, and now cannot get another response. I would purchase more, but cannot feel confident that if I need assistance, there would be help.

Date of experience: May 5, 2023
Indiana
1 review
0 helpful votes
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Return and refund
June 4, 2023

I feel you are not reponding to me about how to return the dresses I ordered.
I need to have you tell me how to return and get a refund on the dresses.

Date of experience: May 5, 2023
Illinois
1 review
0 helpful votes
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Return
June 4, 2023

Horrible customer service trying to get return/refund. Have had to send numerous emails and finally had response today but no follow up

Date of experience: May 5, 2023
Italy
1 review
0 helpful votes
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Soddisfazione
May 5, 2023

Soddisfatta degli acquisti…. Consiglio vivamente questo sito con indumenti originali e di tessuto buono

Date of experience: May 5, 2023
Ohio
2 reviews
0 helpful votes
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Too small and not good material
June 4, 2023

All items too small and material is very thin not at all what I expected

Date of experience: May 5, 2023
South Carolina
1 review
0 helpful votes
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Easy to navigate site, great options, with reviews. Will see how shipping and merch are!

Date of experience: May 5, 2023
Illinois
1 review
0 helpful votes
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Need to Return an Item
June 4, 2023

Don't know how to return an item and received no response back to my email

Date of experience: May 5, 2023
California
1 review
0 helpful votes
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Horrible customer service.
June 4, 2023

Only 2 of the 5 garments I ordered fit me. I am between a small and medium size, so I order 2 of the same design in different sizes to try. Now have 2 garment to return and this company is nowhere to be found. Very shady business. DO NOT buy from this company.

Date of experience: May 5, 2023
Texas
1 review
0 helpful votes
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Not satisfied
June 4, 2023

The merchandise that was sent was super small and not the material it shows in photos

Date of experience: May 5, 2023
Colombia
1 review
0 helpful votes
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You should be ashamed
June 4, 2023

Your clothes are cheap and flimsy. False advertising. You should be ashamed to trick people into buying these clothes. They are not as advertised! You did not respond to my return request. So now I am out over 200 dollars for clothes that don't fit and that I would never wear anyway. I feel as if I've been swindled.

Date of experience: May 5, 2023
Washington
2 reviews
5 helpful votes
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Okay
June 4, 2023

Clothes are not exactly like I expected but they're ok. I'd return but I don't have time.

Date of experience: May 5, 2023
Washington
1 review
0 helpful votes
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No service
June 4, 2023

It took a long time to receive my order. When I asked about returns, no response.

Date of experience: May 5, 2023
New Jersey
1 review
0 helpful votes
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Shipping
June 4, 2023

I placed an order on April 9th. As of today May 5th, still haven't received it. Was sent an e-mail, after I waited for 5 days for a response. Said an item was out of stock, so they held up the whole order. One would think they would have reached out sooner. To say the least, I'm very disappointed. Wanted the clothes for a vacation I just got back from!

Date of experience: May 5, 2023
Georgia
2 reviews
0 helpful votes
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Poor Customer Service
June 4, 2023

I have been trying to initiate a return of the entire order since April 24. I have emailed numerous times and have not heard back. As a result I just disputed the charge on my American Express.

Date of experience: May 5, 2023
New York
1 review
0 helpful votes
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Good experience and fast no need for customer service and the clothes are very nice and linen fabric

Date of experience: May 5, 2023
Iowa
1 review
0 helpful votes
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Returns
June 4, 2023

Return process is very slow, emails not answered promptly. Still waiting for follow up return process.

Date of experience: May 5, 2023
Wisconsin
1 review
0 helpful votes
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And trying to process a return we were NEVER. Responded to when emailing *******@azzlee.com to request return.
We emailed them five times over the course of two weeks with all the appropriate information from the order and never got a response!

Date of experience: May 5, 2023
Ohio
1 review
0 helpful votes
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Na
June 4, 2023

Nothing was true to size or material unusable long wait

Date of experience: May 5, 2023