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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Australia
1 review
0 helpful votes
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Excellent
May 8, 2023

Easy to order and love it,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Date of experience: May 7, 2023
Florida
1 review
0 helpful votes
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Horrible customer service
June 6, 2023

Have tried repeatedly to return an item to re-purchase, and no one responds or sends a return label. I have reached out over seven times with no response. Don't purchase anything unless you plan to keep it.

Date of experience: May 7, 2023
Maryland
1 review
0 helpful votes
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Never Received
June 6, 2023

I have not received shipping/tracking information, nor have I received my order!
I've sent several emails with NO RESPONSE!
I'd never recommend your company.

Date of experience: May 7, 2023
Tennessee
2 reviews
0 helpful votes
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Nice dress
May 7, 2023

Product came promptly. Nice dress. Good quality. …

Date of experience: May 7, 2023
Arkansas
1 review
0 helpful votes
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Please someone help me to return partial order.
I have emailed and no one will return instructions on how to do this

Date of experience: May 7, 2023
Ohio
2 reviews
0 helpful votes
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Not size appropriate
June 6, 2023

I have worn the same size for at least 6 years and not one of the tops fit. I have shopped in many different in store and online stores and found these had the most unusual fit I have ever seen. Some small in the top and others at the bottom. Some I could raise my arms and most other I could not. Your designs and fabrics are beautiful but the fit is not correct. I would like to return ALL of the tops.

Date of experience: May 7, 2023
Texas
1 review
0 helpful votes
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Wow, their clothes are cute online, I am not happy with a customer service as I have not been able to get a return authorization for two items in my order… That do not fit and I do not want. How can I expect me to return it within 30 days if they don't get back to my three email request for a return authorization?

Date of experience: May 7, 2023
Canada
1 review
0 helpful votes
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I want to return order.
May 7, 2023

Couldn't apply discount code. Ordering was easy.
Unfortunately, the clothes are not what I expected them to be. They aren't fitting like I thought they would. The material is not what I thought it would be.

Date of experience: May 7, 2023
California
1 review
0 helpful votes
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Cute picture. I ordered it. Got a lousy, cheap blouse that nobody in their right mind would wear.

Date of experience: May 7, 2023
Texas
1 review
0 helpful votes
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Run small
June 6, 2023

Items run small. Takes a long time to get them and customer service emails are not returned in a timely manner.

Date of experience: May 7, 2023
Florida
2 reviews
0 helpful votes
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Sizes are so uneven. One medium top fit me but the other medium does not. I would probably require a 1X in that top. So ridiculous. Same thing with the two pair of pants I ordered. One large fits and the other does not.

Date of experience: May 7, 2023
Michigan
1 review
0 helpful votes
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Pants and top
June 6, 2023

First it said free shipping. But when I paid they charged shipping. Why not free shipping

Date of experience: May 7, 2023
New York
1 review
0 helpful votes
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Return policy
June 6, 2023

Am still waiting on an address to mail my returns.

Date of experience: May 7, 2023
California
2 reviews
0 helpful votes
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Unresolved
May 7, 2023
Updated review

The website was easy to use but in need to return my items and it is hard to talk to anyone.

Date of experience: May 7, 2023

Website is easy to use!
April 17, 2023
Previous review

Website is easy to use! Love the clothes.

Date of experience: April 17, 2023
California
1 review
0 helpful votes
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New customer
May 7, 2023

I just got my order. So far I am very pleased. Comfortable and stylish.

Date of experience: May 7, 2023
Arizona
1 review
0 helpful votes
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Poor quality
June 6, 2023

Would not order from this company again. This item is not as described. It is a Maxi dress which is not pictured as such. The sizing is way off.

Date of experience: May 7, 2023
Michigan
1 review
0 helpful votes
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Joy from Michigan
May 7, 2023

Surprisingly good response from customer service. I just could not figure out how to track the shipment which took a bit longer than I had hoped for. You get what you pay for, I guess. Pricing was budget friendly, quality about the same.

Date of experience: May 7, 2023
New Jersey
1 review
0 helpful votes
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And yet you keep sending me "how do you like the clothes" emails.

Date of experience: May 7, 2023
New York
1 review
0 helpful votes
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Not worth it
June 6, 2023

Crappy material, completely see thru. Very disappointing.

Date of experience: May 7, 2023
Colorado
1 review
0 helpful votes
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Disappointed
June 6, 2023
Updated review

First time so I was hoping the merchandise is as good as it looks. It wasn't and I have been trying to get return instructions from your customer service team and have not received the information after following up at least twice. Not acceptable and now I have to follow up again just to return everything.

Date of experience: May 7, 2023

First time so I am hoping the merchandise is as good...
April 9, 2023
Previous review

First time so I am hoping the merchandise is as good as it looks.

Date of experience: April 9, 2023