On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Items are not as they are pictured so disappointed
Ordered 2 by mistake. Customer service offered me several options and I agreed to 30% back on 1 top. I now have 2 beautiful tops that do not fit.
Received my items in just a dhort time. Disappointing how tight they fit in chest when I normally where a large. I'm a 38 C and never have trouble like this. Customer service is not very good. Been working on trying to exchange for over a week and emailed several days ago and still waiting. So unless site of your size wouldn't recommend as the return process is not good
I thought I was ordering PETITES they are way to large, I need to return then but have no return address or paperwork. If you read this please send me the address so I can return them someone will really like these.
Promised would have items shipped for vacation 8 to 10 days. Way over that and still no delivery.
The pants are lovely but they don't fit. I'm trying to return them but have not heard back. It's frustrating.
I wish you would carry size XS as I'm sure I'll have to pay to have pants altered I would have bought more items if you offered XS size.
I have been trying to return my items for a refund according to their return policy and I am getting nowhere further due to their lack of productive communication.
Again products look great but not the product- quality is cheap, the material is very thin and the sizing is definitely off.
This has been a horrible experience as I still have not received any of the merchandise I ordered. This is my second communication regarding this issue. I need to hear from you immediately!
I have asked 6 times for return authorization and have not at received any response. Once I did get a responsive, they do not follow through on my refund.
I never received my order. I want a full refund or I will need to take legal action
My order kept being returned because of address issues. Finally, the shipping label was changed and I finally received this order.
Takes about a month then received them and I photos on Facebook makes the outfits look amazing but I'm curvy and material is thin so just didn't work for me
I ask for a refund because I do not get one product, the white floral
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members