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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I have not received my items, nor have I been given any tracking information until 2 days ago. Poor customer service. I will not order from here again
Sizing all wrong not what is advertised although pricing reasonable had to throw all away
Shipment was slow, about three weeks for an item I turned out not to like. Process for returning is also time-consuming.
I what to send items back for refund but there is no information in the package to do this. I have emailed twice for information and have not heard back. I want to send items back for a full refund.
The color of the light over jacket was too teal and did not go with the blue in the dress. The dress was way too long. I am short and expected it to be long, but it was almost to the floor.
I ordered a few items around the middle of April it's 8 days into May and I have yet to receive anything other than an email asking me if I had received anything. Then I got this request to rate my experience.
I like the styles and the ease of finding what you're looking for.
I've sent several emails to you asking how to return the pants. I have never received a response. I don't like the fabric and the pants are too big. I love the top, however. Please tell me how to return the pants.
Takes quite a long time to receive these top
Need to improve on corresponding to customer about time and shipping and keep them in the loop
I will
Keep these tops and have a friend make some changes as she is a professional seamstress. If I returned I would be required to
Pay shipping
Both of these items are summer favorites in hot weather climates.
I never received the order and have canceled it and requested a refund which according to the reviews I probably never will. Very bad company with horrible service!
I have requested the address for the return of my items on three occasions. Although I received a response I did not receive the address so that I can return the items.
Very difficult return policy...will not use this company again.
Waiting on an order placed in April. No product in transit as promised! This company is a scammer operation!
I never received my merchandise! YOU HAVE MY MONEY AND YOU WON'T SEND ME MY CLOTHES
YOU CHEATERS. WILL NEVER ORDER ANYTHING ELSE FROM YOU!
I love the tops fabric and feel, I just wish all the tops sizes ran the same, meaning if you buy a large they all fit the same. The clothes are beautiful and light weight,great for the summer, would recommend to everyone!
It took nearly 2 weeks to receive the dress. It's too snug so I intend to return it. I won't replace the order with another.
IT is often hard to know what clothing will look like in person, but I was disappointed at almost all of the items I ordered. The materials were not high quality. The pants in particular were cut/sewn entirely differently from the photo. I will not order from this company again.
Two items received were as I expected but one item not so. Having difficulty in getting assistance in how to return the dress Please get me the assistance to do so
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members