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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Indiana
1 review
0 helpful votes
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Return info please
June 8, 2023

Not great, need address for returning I've asked twice and still no response. Disappointed to say the least in customer service

Date of experience: May 9, 2023
Alaska
1 review
0 helpful votes
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Dissatisfaction!
June 8, 2023

I still have not received my order which was placed two months ago.
The order number is AZL**************. I received notice it had been sent on April 18 at 8:58 A,M.
My address is:
Sharon A. Rogers, ******* Meadow Creek Dr, Eagle River, Alaska (AK) *******.
Where did you sent it?

Date of experience: May 9, 2023
Illinois
1 review
0 helpful votes
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Sad
June 8, 2023

I paid for expidited shiupping and did not receive the merchandise

The material was very thin---the arms were tight--the sizes were much smaller than expected

Date of experience: May 9, 2023
New Jersey
1 review
0 helpful votes
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Disappointment in quality of merchandise and frustration with inability to actually talk to somebody about it

Date of experience: May 9, 2023

A little problems I had a complicated filling out all...
May 18, 2023
Previous review

A little problems I had a complicated filling out all the blanks.

Date of experience: April 17, 2023
Texas
1 review
0 helpful votes
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I either want my order or a refund. It was not delivered and I checked info given and it is correct.

Date of experience: May 9, 2023
Arkansas
1 review
0 helpful votes
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I received the order and am very disappointed. The fabric is awful.

Date of experience: May 9, 2023

Thank you
April 16, 2023
Previous review

Thank you. I look forward to receiving the order

Date of experience: April 16, 2023
California
1 review
0 helpful votes
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Disappointed
June 8, 2023

I am trying to return three tops as none of them fit. Two were too small and one was too large. I sent an email asking to return them and after a few days, I have not heard from the company. You need permission to return items, and receive your money back. This is very disappointing as I thought these looked very nice in the ads.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Terrible customer service
June 8, 2023

Do not order from this online clothing company. Have not received a Return Label by email to return 3 products totalling $89.00 USD to refund my PayPal account and refund my VISA!

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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My experience with navigating Azzlee's website and purchasing was easy and smooth and no issues and the pricing was great. However, its been difficult to get a straight answer if I can get a refund based on issues with sizing and the clothes not fitting me. The clothing is lovely and I wish it had fit. I was excited to get my parcel but disappointed when the sizing did not line up. :( This is my second time filling out the reviews to hopefully get an answer if I can send the product back and get a refund.

Date of experience: May 9, 2023
New Jersey
1 review
0 helpful votes
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Disapppointed
June 8, 2023

I was disappointed with the material of the items. I did look for the details of the items prior to ordering, but was unable to find any information.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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If they were a local store, I would have returned 2 of my 3 purchases. Fabrics not what I expected. Pants are cut small. Cheep waist band.
Won't be back.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Azalée clothes
May 9, 2023

Amazed at all the beautiful colours and outfits. First time buyer. Looking forward to receiving my order.

Date of experience: May 9, 2023
Utah
1 review
0 helpful votes
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Not Happy
June 8, 2023

I would like to make a return and I cannot find any information to assist me in doing so.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Lousy service
May 9, 2023

I emailed your service department and advised I needed authorization to return as per your policy. At the same time I asked for a mailing label and address. No response.

Date of experience: May 9, 2023
Texas
1 review
0 helpful votes
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Bad
June 8, 2023

I never received the order but was charged on my credit card.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Clothes were very nice but did not fit. Have sent three emails since last week trying to find out where to return items. I got an email three days later but I still have not gotten a return address. It should not be this difficult to returns items to a company. I will likely never order from here again.

Date of experience: May 9, 2023
Michigan
1 review
0 helpful votes
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Will not order again
Very frustrated
Customer service is lacking
Have sent several emails, you only have 30 days to return and they won't release their special return address!

Date of experience: May 9, 2023
California
1 review
0 helpful votes
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Never received order
June 8, 2023

My order never arrived. I've emailed customer service with no response.

Date of experience: May 8, 2023
Louisiana
1 review
0 helpful votes
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Good luck if you need to return anything. They seem non existent. I'm very disappointed because everything I ordered feels a size to small.

Date of experience: May 8, 2023
Indiana
1 review
0 helpful votes
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Customer service
June 8, 2023

Poor customer service. Impossible to make a return.

Date of experience: May 8, 2023