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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,879 reviews

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Minnesota
1 review
0 helpful votes
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Size is not true to size
May 10, 2023

Ordering the private jet, but very quickly, it takes a few weeks to receive the items. Unfortunately, the two types of way too small and I need to return them.

Date of experience: May 10, 2023
Utah
1 review
0 helpful votes
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RETURN
June 9, 2023

I have contacted you twice, no response as of yet.

Date of experience: May 10, 2023
Wisconsin
1 review
0 helpful votes
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Frustrated
June 9, 2023

Today is May 10 and I ordered April 17 and I have not yet received my order. Can you tell me where it is and when it might arrive. The tracking information is of no help and offers no information on where the product is.

Date of experience: May 10, 2023
Nebraska
1 review
0 helpful votes
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Blouse
May 10, 2023

The blouse I ordered was too small and there is no paperwork for returning. I sent an email to customer service but no response

Date of experience: May 10, 2023
Wisconsin
1 review
0 helpful votes
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I did receive the items in a timely fashion, however, the fabric was too thin and see through. I plan on paying for shipping myself in order to return the order, but you have to request a return authorization. I've emailed they twice so far. Finally received a response stating that they will send the correct return address. Still waiting...:-(

Date of experience: May 10, 2023
GB
1 review
0 helpful votes
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D
May 10, 2023

Shopping on this site is easy, delivery very quick and packaged really well.

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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I found items of same size had different fits. Purchased a few pairs of pants but am only keeping one pair. The top I purchased, the body of it fit great but the neckline was too wide and didn't fall right

Date of experience: May 10, 2023
Canada
1 review
0 helpful votes
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Unhappy
June 9, 2023

Very disappointed with customer service. Email response is terrible

Date of experience: May 10, 2023
Georgia
1 review
0 helpful votes
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Started good
June 9, 2023

Shipping was ok, but the products and customer service was terrible, if you want to return good luck, you have to pay shipping back to china, clothes are crap!

Date of experience: May 10, 2023
Illinois
1 review
0 helpful votes
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Like the other comments, there is no return policy. This is not explained at purchase! They drill you with questions about the why/how/what for the return asking for pictures, screen shots of the item ordered, etc. All of this is to stall issuing a refund. These overseas companies need to be flagged on Facebook and other sites so buyer know that there are risks, long delivery times, and zero return options because it costs too much to return the clothes. You will be robbed!

Date of experience: May 10, 2023
Illinois
1 review
0 helpful votes
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First time order
June 9, 2023

I placed a order on April 15, today is May 10th still don't have the merchandise. After a couple emails I finally got a response and a tracking number. I wasn't aware the company ships out of the country till I saw the international charge. If you need something quick this isn't the way to go.

Date of experience: May 10, 2023
Italy
1 review
0 helpful votes
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Non sono abbastanza soddisfatta
June 9, 2023

Lunghi tempi di attesa per la consegna ( 22 giorni).
I due pantaloni non sono ciò che mi aspettavo: uno in foto è di qualità migliore di quello che mi è arrivato. L'altro non era. Quello che mi aspettavo di ricevere perché è più pesante e più scuro ( troppo scuro) rispetto a quello che avevo scelto.

Date of experience: May 10, 2023
Florida
1 review
0 helpful votes
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The clothes was very poor quality, sizing was extra large on some items and extremely small on others. Tried to return most of my order and no contact back from the customer service department after repeated attempts.

Date of experience: May 10, 2023
Indiana
1 review
0 helpful votes
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Slow service incorrect sizing
June 9, 2023

3 weeks to get the item. Item did not fit at all and was a version of the picture not the pictures item

Date of experience: May 10, 2023
Indiana
1 review
0 helpful votes
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Scam
June 9, 2023

Products never received and money not refunded. $105 lesson learned

Date of experience: May 10, 2023
Arizona
1 review
0 helpful votes
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The product information indicated the sizse would be perfect. However they are not and I'd like to return them. I don't have any contact information. No company customer service information was included with the blouses.

Date of experience: May 9, 2023
Canada
1 review
0 helpful votes
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Very disappointed in service
June 9, 2023
Updated review

Placed my order on April 16th with expedited delivery (3-7 days). I still have not received my order despite several emails back and forth with customer support. I have also requested a refund on my expedited delivery charges. This has been very frustrating and has been a horrible customer service experience.

Date of experience: May 9, 2023

Very cute clothes, hoping the quality is good
April 16, 2023
Previous review

Very cute clothes, hoping the quality is good.

Date of experience: April 16, 2023
Illinois
1 review
0 helpful votes
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No one helping me
June 9, 2023

I am trying to return this dress but I have been told I will need to ship it and pay for the shipping and for the shipping that was done to get the dress to me. There are three options none of which refund my entire investment. I have not heard from them for 3 days. I need the return address. Not happy. Won't be shopping here again.

Date of experience: May 9, 2023
Connecticut
1 review
0 helpful votes
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?
May 10, 2023

Everything perfect… love all of them. Nice quality,

Date of experience: May 9, 2023
New York
1 review
0 helpful votes
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Bad business
June 9, 2023

Worst experience of my life as far as doing business with a merchant. Who doesn't offer returns for a refund. I will never order anything from you again. BAD business.

Date of experience: May 9, 2023