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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Virginia
1 review
0 helpful votes
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Poor customer service
June 11, 2023

I have tried to reach this company about returning items due to wrong size and can't get a response. I've sent several emails that have gone unanswered but the send me an email asking me to rate my experience, REALLY!

Date of experience: May 12, 2023
Louisiana
1 review
0 helpful votes
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Cute Summer Clothes
May 12, 2023

Shopping this site was very easy. The pants washed very nicely. Looking forward to wearing the blouse. Great additions for my summer clothes.

Date of experience: May 12, 2023
North Carolina
1 review
0 helpful votes
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Disappointed
June 11, 2023

Overall, very disappointed in the quality of these items

Date of experience: May 12, 2023
New Jersey
1 review
0 helpful votes
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Just okay
May 12, 2023

Bought 2 dresses; one was nice, and the other i didn't really like. The picture was better than the actual fabric came out to be.

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Satisfied
May 12, 2023

Quality is very nice for the price. Delivery was as promised

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Horribly unsatisfied!
June 11, 2023

From the moment I ordered, my experience was horrible! I've learned my lesson about ordering from bogus companies!

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
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Déçue des pantalons
June 11, 2023

Trop grands à la fourche. Je ne savais pas que c'était en cotton

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Review
June 11, 2023

Shipping took a bit longer than expected. Overall, the quality is mediocre.

Date of experience: May 12, 2023
Maine
1 review
0 helpful votes
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Waiting for refund
June 11, 2023

The dress did not fit. I sent it back and I am waiting for a refund! Thank you!

Date of experience: May 12, 2023
Massachusetts
3 reviews
0 helpful votes
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Good service, bad products.
June 11, 2023

Delivered on time but the product was nothing like what was shown. Very disappointed.

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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Mistake
June 11, 2023

Very bad experience.
I sent email
About return instructions and this is what I received.
I have never experienced anything like this and went thru this much trouble to try to return

Date of experience: May 12, 2023
Washington
1 review
0 helpful votes
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Trendy fashions for spring and summer.
May 12, 2023
Updated review

Fraud restrictions because it is an out of country sight... had to call my bank and wait 30 minutes to complete purchase. Shipping was free and took 10+ days..

Date of experience: May 12, 2023

Fraud restrictions because it is an out of country...
May 20, 2023
Previous review

Fraud restrictions because it is an out of country sight... had to call my bank and wait 30 minutes to complete purchase.

Date of experience: April 20, 2023

Frist time shopper
May 12, 2022
Previous review

First time,,, good...

Date of experience: April 11, 2022
New York
1 review
0 helpful votes
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Disappointecd
June 11, 2023

I was disappointed in the material of the garments so want to return 2 items. I emailed the service dept. to find out how to return items and did not get a response on the first try. I am still in the process to get this information. Not happy with service or garment quality.

Date of experience: May 12, 2023
Pennsylvania
1 review
0 helpful votes
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The delivery time was much longer than I expected, but the sizing was off, I wear a size 2X, my daughter wears a medium and the three shirts that I ordered didn't fit her to the shoulders or the arms. I need to return all three. Thank you.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Bad customer service
June 11, 2023

I wanted to return these items because they didn't fit and after a week customer service still hasn't sent me the return instructions.

Date of experience: May 12, 2023
New York
2 reviews
0 helpful votes
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Terrible - I can't even get return instructions other than don't return to the address on the envelope or on website.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Coomunication
June 11, 2023

I have a few items I would either like to return or exchange. I started the process by reaching out per the request from Azzlee to do so. It has taken over 2 weeks to process this. They are very slow with responses. I don't understand why they need to review why I want to return anything before sending me the information on how to do so. I have never had a company request this. Typically, you can go to the website to start a return.

Date of experience: May 12, 2023
North Carolina
1 review
0 helpful votes
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Unreceived order
June 11, 2023

I can't review items I haven't received! Please check my order status.

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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Disappointed
June 11, 2023

Ordering experience fine just not satisfied with the clothing quality

Date of experience: May 12, 2023
New York
1 review
0 helpful votes
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Store refuses to answer emails regarding returns and does not accept returns without their authorization! Like the clothes, but if impossible to return or exchange items then I will spend my money elsewhere. VERY FRUSTRATING. Its been WEEKS and 5 emails later and still no solution.

Date of experience: May 12, 2023