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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Minnesota
1 review
0 helpful votes
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Material
June 12, 2023

Ok experience ordering but poor quality of fabric

Nothing more to say. I will be very careful if I order again from your company,

Date of experience: May 13, 2023
Texas
1 review
0 helpful votes
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Cheap CHEAP
June 12, 2023

Had high hopes, but so much for those. These clothes are so terrible.

Date of experience: May 13, 2023
Ohio
1 review
0 helpful votes
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Takes forever to get a response
June 12, 2023
Updated review

Just horrible won't let you send back. Makes it impossible to deal with.Ready to put articles in garage sale.

Date of experience: May 13, 2023

My first purchase, a little slow on my part
April 22, 2023
Previous review

My first purchase, a little slow on my part

Date of experience: April 22, 2023
Missouri
1 review
0 helpful votes
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No products ever arrived
June 12, 2023

A month after placing the order I got an email about it. Replies that I've received nothing and never been given a notice the order shipped. I soon got notification of shipping, without all the products and no indication if those missing were on back order. Its's been a few days and the tracking link they sent still says the shipper hasn't received anything. Another week and I'll demand a full refund.

Date of experience: May 13, 2023
Minnesota
1 review
0 helpful votes
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Bad
June 12, 2023

I have been trying to figure out where to return my items. No response from customer service with several attemps.

Date of experience: May 13, 2023
Massachusetts
1 review
0 helpful votes
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The clothes are cute and well priced, but just hope you don't have to exchange or return anything! The fees associated with both are outrageous! My mistake for not reading the fine print. I won't make that mistake again!

Date of experience: May 13, 2023
Canada
1 review
0 helpful votes
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Great way to shop!
May 13, 2023

The pictures were helpful and the checkout process was smooth.

Date of experience: May 13, 2023
California
1 review
0 helpful votes
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Review
June 12, 2023

Still waiting to receive. Ordered on 4/04/2023 I can't believe it has taken this long to complete my order.

Date of experience: May 13, 2023
Virginia
1 review
0 helpful votes
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Don't try to send back
June 12, 2023

I have asked for a return label since the clothes did not suit me. They have stalled and asked if I wanted 30% discount and to keep the clothes and give them away. I asked for full refund and a return label and have heard nothing! They are waiting for the time limit to expire.

Date of experience: May 13, 2023
New Zealand
2 reviews
0 helpful votes
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Different shades of Gray
May 13, 2023

Easy shopping experience - fast delivery, but the product not as expected.

Date of experience: May 12, 2023
Wisconsin
4 reviews
1 helpful vote
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The quality of the material used for the products is terrible. The items are very see through.

Date of experience: May 12, 2023
Alaska
1 review
0 helpful votes
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The order has yet to arrive!
June 12, 2023

The order has not arrived as of today. What more can I say?

Date of experience: May 12, 2023
Oregon
1 review
0 helpful votes
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No shipment
June 12, 2023

No feedback on non delivery. I need to resolve this

Date of experience: May 12, 2023
Canada
1 review
0 helpful votes
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Disappointed
June 12, 2023

Trying to resolve the poor fit and quality has been frustrating. I cannot wear the blouses as they are very tight. I wanted to return for a refund but the cost to send to the U.S. is prohibitive. I was offer a 30% refund, hardly adequate as I can't wear them. Keeping them is useless.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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I plan to return both items, so far customer service has been slow but good.

Date of experience: May 12, 2023
Virginia
1 review
0 helpful votes
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Customer Service
June 11, 2023

I have been waiting 3 days for a response to my request for a Return Confirmation #. The website states a response will come within 24 hours. I have reached out twice now and have gotten no response. The only contact info they provide is an email, no phone # or chat line!

Date of experience: May 12, 2023
Texas
1 review
0 helpful votes
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First Order
May 12, 2023

This was my first time to order from Azzlee. I'm very pleased with the four articles of clothing purchased

Date of experience: May 12, 2023
Michigan
1 review
0 helpful votes
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Shipping took a long time
June 11, 2023

Waited several weeks then sent a email because I had no tracking info yet. Received an answer several days later that one of my items was out of stock and that was why nothing was shipped. Then I was asked if I wanted a refund or something else. I asked for a refund on the one item so my others could be shipped out. A couple days later I received another message saying the item was more back in stock and they would send everything. It took another week to get tracking info and I finally received my items. Loved all the items but it took way too long to get here.

Date of experience: May 12, 2023
North Carolina
1 review
15 helpful votes
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It's been awful. The outfit is too tight and we've tried multiple times requesting a return form the day after receiving the item so we can ship it back but you've ignore our request. Even your email address online shoots back as not working try again. I've ordered many things online and this company is the worse in sending us the return forms. Will not be ordering again from this company. I just lost money which should not have happened.

Date of experience: May 12, 2023
California
1 review
0 helpful votes
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Terrible
June 11, 2023

Terrible, I have contacted you a few times. The hardest company to deal with. I want to return these items. You have not told me how to take care of this. If they are not returned in a month I lose my money?

Date of experience: May 12, 2023