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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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California
1 review
0 helpful votes
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Alright Experience
June 14, 2023

Made an order that came on time, but the shirts weren't what I expected. Looking to return two of them.

Date of experience: May 14, 2023
Washington
1 review
0 helpful votes
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Beautiful shirts
June 14, 2023

These arrived on time and were both beautiful (I ordered both the yellow and blue). Unfortunately the 5X size was smaller than I am used to in the 5X range and I ended up giving them to my daughter who wears a regular L. They were perfect on her.

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
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Never again!
June 14, 2023

I will never order from your company again and will tell everyone I know to stay as far away from this company as possible. I ordered three items and wanted to return two. After MULTIPLE emails to try to reach the company they finally responded and offered me a partial refund but to keep the items that I did not want. They $#*!ered back and forth and offered again a little bit more of a partial refund and I finally excepted. I figured that if I had this much trouble dealing with them that I could easily picture returning the items and not getting any refund at all. I will never order from this company again.

Date of experience: May 14, 2023
New Zealand
1 review
0 helpful votes
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Green dress
June 14, 2023
Updated review

I want to return the dress and get a refund but it seems a long hard process to get any results

Date of experience: May 14, 2023

Easy shopping
April 25, 2023
Previous review

Easy shopping

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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Not satisfied
June 14, 2023

I have tried to contact Azzlee 3 times to return the above items which all either don't fit or inferior quality. I have been unable to get a response.

Date of experience: May 14, 2023
Texas
1 review
0 helpful votes
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Easy purchase
May 15, 2023

Easy sure to use. It was a pleasure doing business with you.

Date of experience: May 14, 2023
Washington
1 review
0 helpful votes
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Disappointed
June 14, 2023

Still have not received my purchase after ordering over 15 days ago. Tired of hearing excuses about pandemic causing problems with shipping, I should have been told that it would take this long. I wanted to wear this on vacation.

Date of experience: May 14, 2023
California
1 review
0 helpful votes
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Lack of response
June 14, 2023

On 4/20 I placed my order, I waited over 2weeks and placed a email inquiring on my order, I get a email to email *******@azziee. On 5/14 I receive a email to review my experience. Yet I have not heard where my order is but you didn't hesitate to charge my card.

Date of experience: May 14, 2023
Virginia
1 review
0 helpful votes
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Will not purchase again
June 14, 2023

Too small and Azzlee Says to co tact their customer service prior to attempting to return. I did. 3X before I got 1 response asking how I wanted to proceed, then after I responded there was nothing again. Will not purchase with them again!

Date of experience: May 14, 2023
Colorado
1 review
0 helpful votes
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Horrible customer service
June 14, 2023

I will never order from Azzlee again. I have been dealing with trying to make a return for over a month. People save yourself the trouble. Don't order from Azzlee.

Date of experience: May 14, 2023
Texas
1 review
0 helpful votes
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Easy order
May 15, 2023

Ordering was easy. Sizes seem to run true to size. The only thing I didn't like was the fabric from the pictures was hard to tell thickness and how well it would hold up.

Date of experience: May 14, 2023
Montana
1 review
0 helpful votes
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Exceptional customer service.
May 15, 2023

Great customer service thus far! Very attentive! Constant care about delivery, easy tracking, and follow up.

Date of experience: May 14, 2023
Missouri
1 review
0 helpful votes
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Not recieved
June 14, 2023
Updated review

Was very easy to order, unfortunately, the rest of the experience was horrible. I still have not received my order, and I ordered on April 20th. Today is May 15th!

Date of experience: May 14, 2023

Easy to order
April 21, 2023
Previous review

Easy to order

Date of experience: April 20, 2023
Massachusetts
1 review
1 helpful vote
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Easy to order
May 15, 2023
Updated review

Was unsure about ordering from a company that wasn't familiar to me but saw a few things I liked in an advertisement on the web so I tried it and I'm glad I did. I two tops and a pair of pants. All fit perfectly and I have received a lot of compliments on each of them. I love them. Because of hernia surgeries my abdomen is larger than the my normal size but the size I ordered still fit. I just wish it were a little looser in that area

Date of experience: May 14, 2023

Not sure if your sizes really fit and not of the reviews...
April 20, 2023
Previous review

Not sure if your sizes really fit and not of the reviews addressed that

Date of experience: April 20, 2023
Arizona
1 review
0 helpful votes
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No!
June 14, 2023

Horrible. I need to return the items... but there has been no communication, or response after several emails.

Date of experience: May 14, 2023
Tennessee
1 review
0 helpful votes
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Sizing
May 15, 2023

I was very unhappy with the fit of all the items, sizes seem to run very small

Date of experience: May 14, 2023
Massachusetts
1 review
0 helpful votes
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Return policy
June 14, 2023

I followed your directions in emailing you about how to proceed with returning these shorts and I have yet got a reply on that. The only reply I'm getting is surveys on how I like your company
Very disappointed
If someone can email how to return these shorts back to you I would appreciate it
Thank you

Date of experience: May 14, 2023
Washington
2 reviews
0 helpful votes
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Online shopping.
May 14, 2023

Too many things flying fast past my old eyes! Nice but I'm burned out!

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
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Sizing
June 14, 2023
Updated review

I am a large, but usually wear a 1x because I like my clothes to fit loosely. I order 2x because I took a gamble that the sizing would be small. I wasn't prepared for the ridiculously small clothes I received. I couldn't even close the button up shirt after having order two sizes up from my actual size.

Date of experience: May 14, 2023

Nice styles
April 24, 2023
Previous review

Nice styles

Date of experience: April 24, 2023
New York
1 review
0 helpful votes
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Not happy
June 13, 2023

Products not described correctly in the ads especially the pants and t shirt outfit

Date of experience: May 14, 2023