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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I ordered a shirt back in April for a trip and never received notice it had shipped and when I asked for a status update, I was told it did ship. Then, I received a notice it was no longer available. I am still waiting for my refund.
No one has responded for refund.and would like to return some dresses for refund or even exchange.
Just order, can't wait to see the dress, price is good too!
I ordered two items, one fits fine, the other doesn't. It is not clear how to return the item I do not want. I have emailed their service center multiple times and I still don't know what to do. At one point they offered me a discount to keep the item I don't want. I will never order again from Azzlee for this reason.
The return process is almost impossible to maneuver. Email responses are extremely slow. I will never buy from this site again
Buongiorno, nulla di quel che ho acquistato ha una forma, colore adeguati ma nemmeno il materiale assomiglia vagamente all'atteso. Ho cercato di fare il reso ma sembra impossibile. Ho speso davvero molti soldi e mi sembra assurdo aver ricevuto capi così brutti.
Did nor read add properly as I thought it was a jumper but still happy with the sweatshirt
I want to return this and no one will get me the information!
I could not find my order. The customer service was prompt and courteous in tracking it for me.
I am waiting for customer service to respond to my request to return 2 items.
Hem on blouse will need to be redone. All other sewing very good.
In May 2 I ordered few tops from them. Immediately after I placed the order, I canceled thru an email. They agreed and promissed a full refund.
Nothing so far, after 2 weeks and nothing was sent.
They do not even answer my emails anymore.
Real thiefs!
Have requested information on returns 3 times and they never send where to return just don't get back to me.
Satisfactory. Will probably order more at a later date.
They show beautiful pictures but you get just Polyester
The quality of the two shirts was not what I expected and the fit was poor. The most frustrating part was I had to pay for the return shipping. Will never order from Azzlee again.
All around products were easy to purchase and shipped on time but all were required to hand wash
They never would respond the problem. Instead just kept sending emails asking whether I received product. I did not and emailed them the situation
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members