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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I received my order over a week ago and have been trying to return it since then with no luck! Angry!
Items were not what they were described to be. I attempted to contact customer service and no one replied with instructions.
I mailed my merchandise to return for refund and after a few weeks have not received the refund.
Fabric is cheap and I explained this, but I am made to jump through hoops to get my refund.
Terrible quality and I'm extremely unsatisfied. I will never recommend your company. Your clothes are crap! I'm having trouble getting you to respond to my request for a return/refund As well.
Not Good, the clothes were the wrong size and not what I ordered
The blouse looked nothing like the picture. I read all the reviews about being almost impossible to return anything. I am not even going to go through all the trouble everyone has had trying to return something. I will just try to find someone who can use it. Sorry just being honest.
Been waiting for weeks. No order no shipping info. Nothing. At this point I want my money back! I guess this is what I get for shopping on instagram.
I have e-mailed Azzlee three times to request to start a return of part of my order and have not received a response.
The clothing is pretty, but the material is not to my liking. I have contacted the company, they responded once but not directly to my concerns. I reiterated I needed to make a return, but received no receipt or any paperwork with items and needed directions and assistance to do this. I am still waiting for a response. Now 10+ days from original request.
Items were cute but material was thin and I needed to return. This brought a whole new set of problems. They want to send you 30% compensation or a gift card. I do not want either because I won't be shopping here again due to the poor customer service!
Items arrived quickly and were as described. Would suggest understanding return policy before ordering.
Love the looser/relaxed styles, a variety of neutral tones and fabrics used. Ordered 3 tops and 2 pants. Ordered sizing L bc I saw products shipped from china. No issue with that but have noticed that closing and shoes made in china are smaller than US in the same size. Most items were neutral in color except for two tops. The tops coloring was not as pictured, web's coloring is more muted which I prefer. Kept all items bc of pricing and their intended casual wear/use.
Difficult experience. Took longer than suggested and Returns are difficult.
It was easy and fast to place my order. I am a very satisfied customer
Some of the items were good in my opinion. The return service was a bit slow, but after I emailed, they responded quite well.
The website is attractive and easy to navigate. Only problem is I couu hi lent see material on all items.
None of these items arrived as pictured. The quality is very poor, and the sizes all run very small. Very disappointed, will be returning everything.
Beautiful garments, good prices, easy shopping
Received garments in perfect condition.
I am very satisfied.
Not happy with product - it is not what the picture showed
Although it took some time to get results from my questions, eventually, Customer service did respond and they were very helpful. I was very happy with my dress. Thank you.
Unfortunately the merchandise ordered does not fit me. I must return all. Too bad.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members