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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Tennessee
2 reviews
0 helpful votes
Follow Linda H.
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I have tried to return the clothes but have no address and no return shipping label. I have tried to contact Azlee for a refund and how to do the return I have not received an answer and would not do business again with them!

Date of experience: May 17, 2023
New York
2 reviews
0 helpful votes
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I emailed for returns like I was supposed to and didn't hear back for a few days so proceeded to send another e-mail regarding that - finally got a return email and its a whole song and dance with a few options on how to get my money back. All I wanted was an address to send it to and get back the money I paid for it. I still haven't gotten any response to the option that I picked for returning the merchandise. Would not recommend unless you know for sure you will be keeping your merchandise.

Date of experience: May 17, 2023
Pennsylvania
2 reviews
0 helpful votes
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I have NOT received my order yet!
June 16, 2023

Terrible! Still waiting for the delivery of my order!

Date of experience: May 17, 2023
Illinois
1 review
0 helpful votes
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Not up to par
May 17, 2023

Message said my credit card number didn't match credit card type but then it showed that the order was received

Date of experience: May 17, 2023
Michigan
1 review
0 helpful votes
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Return
June 16, 2023

I have tried *******@azzlee.com to return an item from my order. To date no reply with instructions on how to return the item. The website states that I must first get instruction from Azzlee, or my item will not be accepted for return.

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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Out of stock…WHAT?
June 16, 2023

Took a long time before I was informed these pants were out of stock! I really wanted them.

Date of experience: May 17, 2023
Texas
1 review
0 helpful votes
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Returns
June 16, 2023

I liked the outfits, but they are not true to size unfortunately.

Date of experience: May 17, 2023
California
1 review
0 helpful votes
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Shipping
May 17, 2023

I received the order on time and quick. I had no issues with the package

Date of experience: May 17, 2023
South Carolina
1 review
0 helpful votes
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Poor customer service
June 16, 2023

First order and items arrived fine, but wanted to return one due to fit. Although they say they take returns, they make it very difficult if not impossible. First you have to email customer service, they were slow to respond, then offered a small credit to not return the item. When I emailed them again I received no response. Will not order again.

Date of experience: May 17, 2023
California
2 reviews
0 helpful votes
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Returns
June 16, 2023

Bought size I always wear of other brands and they didn't fit (couldn't even get it over the shoulders) so have been trying to get a return address but they just seem to be putting me off. They did respond but it's like a run around response with no information with a return address. Buyer beware!

Date of experience: May 17, 2023
Ohio
1 review
0 helpful votes
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Horrific!
Never received any of the $90.00 + order of clothing I ordered from your company

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
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Expedition
June 16, 2023

Je ne croyais pas que le montant d'expédition serais aussi gros! Parcontre j'ai reçu mon colis rapidement merci!

Date of experience: May 17, 2023
Canada
2 reviews
0 helpful votes
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Recently purchased
May 17, 2023

Love the blue pants and blouse i ordered.
Arrived in about / weeks from ordering

Date of experience: May 17, 2023
Texas
1 review
0 helpful votes
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TT
June 16, 2023

Pictures do not match actual items received in shape, color or texture appearance.

Date of experience: May 17, 2023
Ohio
1 review
0 helpful votes
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Return
June 16, 2023
Updated review

Not good. I was hoping the clothes fit. They did not. The quality was not good. The pictures are different then what I received

Date of experience: May 17, 2023

I hope I get it soon
April 27, 2023
Previous review

I hope I get it soon. Ordering was fast.

Date of experience: April 27, 2023
Ohio
1 review
0 helpful votes
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I have not received my order. They indicated delivery would be be 8-12 days. It's been a month and still haven't received anything

Date of experience: May 17, 2023

It's not very easy to sort or search
May 23, 2023
Previous review

It's not very easy to sort or search

Date of experience: April 23, 2023
North Carolina
2 reviews
0 helpful votes
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I reached out immediately and numerous times following receipt of the merchandise to start a return on all the items I purchased, as they did not fit. Finally, when I did receive a response, it was noncommittal and made multiple options I can do instead of getting credit for the return which was last on their list. Finally out of complete frustration I opted for their 30% credit back to my charge card and I would keep the merchandise. I asked for a confirmation that this would happen and I have yet to receive anything back confirming that they are going to give me the 30% refund that they offered, now it's been beyond the 30 days which is probably the game they play stringing this out for so long. Let me say that originally I asked to initiate a complete refund and return on these items, and those instructions were never given to me, nor was I given any instruction to do so. I was given only the alternate methods of "pleasing me". I will never again purchase anything from this company and I suggest no one else does either.

Date of experience: May 17, 2023
Italy
1 review
0 helpful votes
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The fabric is synthetic
June 16, 2023

The type of fabric is not described on the site,so I imagined the blouses to be cotton or viscose.

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
Follow Marguerite W.
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I received my parcels. One doesn't fit properly. The other was lovely but just didn't suit my body type.
I wish to return items (both bags) for refund. Both items are exactly as delivered.back in numbered bags. Please advise me on next steps.
Thank you. Marguerite

Date of experience: May 17, 2023
Ohio
1 review
0 helpful votes
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Clothes
May 17, 2023

It was ok! I do not think i would order from them again though

Date of experience: May 17, 2023