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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Clothes fit great. Delivered promptly. Look like they do in pictures.
Extremely bad service. Both my pants do not fit. I have been trying to reach someone for a couple of weeks now. Received an email once but haven't been able to get in touch with her since.I do not recommand this site. Easy return is definitely a false publicity
Sizing was wrong. Tried to return, but no instructions after enquiry. Will not risk buying from this site again.
The order arrived before I expected it. I would send the trousers back immediately but I have not yet found the regulation for how to proceed. However I am very satisfied with the suit and the shirt even if the impression presented on the photos is absolutely different. Unique the dress met my expectations. I would appreciate a more accurate and precise description of the fabric when ordering.
Not good! I want to return and still waiting a reply from you!
Delivery was quick and items were in nice condition but customer service is lacking in promptness.
Liked the look and and fit of the blouse and pants I purchased. The pants are all cotton, so they do require some ironing for the wrinkles.
Long shipping delay; I had to contact them to receive items. When they finally arrived, the quality was sub-par.
I need to return all three pieces but haven't heard back from you yet
But nothing fits properly. Would like to return all of order
Paypal would. Not process but I was able to use credit card.
They were easy to order and shipped relatively fast. Very nice quality!
The clothes are horrible, cheaply made and way too small! When I tried to do a return I was ghosted completely no response from the company. There is no phone number to get a hold of company or customer service. It's a scam, do not buy from them!
Very fast…but I would have liked to receive a discount on this first purchase.
It was delivered on time. Very excited to check out the product. Somewhat disappointed.
All of the items were very thin material and poor quality. I've been emailing customer service for the past 7 days with NO RESPONSE!
I'm trying to return my purchase so emailed you. The communication back told me not to send to return address on the shipping envelope I need to request a return address.
It takes a little longer than I would think necessary if these clothes are made in the United States, which it had said.
I need to return a couple items and no one is getting back to me to instruct me on how to do so.
The pants are not as described. And I wanted a return label or authorization and never received it?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members