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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Very fast service. Quality of product was there. Would order again.
Tried mailing the item back and the return address does not exist
Trying to return 2 items for larger size but the customer service won't respond
I never received my order! It never showed up in my mailbox. Very disappointed because it looked like a cute piece of clothing.
Very dissatisfied.i have not yet received my product.I was told it is on its way 1 month ago.find it.
Two of three items were wrong item and/or wrong size. Have been trying to obtain return instructions from Azzlee but have been unable to do so despite following their website instructions regarding returns. I think they are basically a scam operation and are simply allowing the 30 day return opportunity to pass and just keeping my money. I am in the process of disputing the charges with my credit card company.
The material that these clothes are made from seem to be very cheap, not good quality.
BUMMER! I NEVER RECEIVED ANY OF THE ITEMS THAT I ORDERED...WHERE ARE THEY. ORDERED THEM A LONG TIME AGO AT LEAST IT SEEMS SO TO ME!
Ordered over 3 weeks ago and still waiting ……………….
Clothes did not look like they did in pics. Material poor quality
Clothes are beautiful and nicely priced
I hope they are true to size and good quality
Per my previous 2emails. I will delete this review as it doesn't really pertain to what my question is.
Not good. To initiate a return you must contact them. I have tried numerous times without a response.
CHEAP!
I'll fitting and cheap! Did I say cheap? BUYER BEWARE! If you can't resist at least purchase from Amazon so you can easily return it!
I received two tops, but both, size XL, were too small. I have tried to return them using the method Azzlee suggested, by emailing customer service with my invoice #, and they have not returned my email with a mailing label or other instructions. I have been unable to find a telephone number for Azzlee so I can talk to someone about this.
Garments are nice, but not right size. Trying to get return instructions.
Link didn't work to return but finally got the email to work. Waiting on reply
Please refund my credit card ASAP before I go through the trouble of contacting my bank. Thanks!
Love the clothing I received, just need to make a return. No luck.
Been looking for this style clothing. I hope it lives up to the pictures.
I am very happy with these pants. They are a good value and true to size. Nice and comfortable in the tropical heat where I live.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members