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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,879 reviews

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Connecticut
1 review
0 helpful votes
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I received the 3 articles after a considerable long wait--I felt they were poorly constructed and cheaply made! The pictures which the company shows on the website are really adorable and that's what convinced me to put in an order--but I got carried away! I contacted the company--another difficult experience- and finally they urged me to keep the articles and they would send me a $20gift certificate to purchase more things from them! Bottom line is they do not want you to return anything. After several attempts I finally got a response from some with unusually detailed instructions as to how to go about returning something! They still urged me to keep the clothes that I did not want! It was so frustrating! They did tell me if I did not follow the instructions to the absolute letter I would not get my account credited! Then it was a long wait to finally see the credit when I looked online! I WILL NEVER ORDER ANOTHER THING FROM THEM! EVER AGAIN!

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Poor customer service
June 19, 2023

It took me three emails and several messages on face book to get a response for returning. Currently its been 4 weeks and I still haven't received my 30% back.

Date of experience: May 20, 2023
Florida
1 review
0 helpful votes
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Terrible customer service
June 19, 2023

No returned emails. Have emailed twice about how to return items.

Date of experience: May 20, 2023
Indiana
1 review
0 helpful votes
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Return dresses
June 19, 2023

Totally not honoring request received instructions and options to return dresses I picked to send back for refund and am still waiting for return address. Don't understand the problem.

Date of experience: May 20, 2023
California
2 reviews
0 helpful votes
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My experience is that I'm trying to get an address to return my items that do not fit me.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Never received my order.
June 19, 2023

No one to communicate with about my order. It seems my email is going through a third party. No phone number. I was sent a tracking number but it says it cannot be found. I'm beginning to feel it's a scam.

Date of experience: May 20, 2023
Italy
1 review
0 helpful votes
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Everything's perfect!
May 20, 2023
Updated review

Everything's perfect, thank you! I'm not used to buying online, but this is certainly an experience to repeat!

Date of experience: May 20, 2023

I'll write something when I receive my clothes!
May 30, 2023
Previous review

I'll write something when I receive my clothes!

Date of experience: April 30, 2023
California
1 review
0 helpful votes
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Missing item
June 19, 2023

I did not receive all my items. Would like a refund for it.

Date of experience: May 20, 2023
Massachusetts
1 review
0 helpful votes
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Azzlee makes returns impossible
June 19, 2023

Azzlee claims to have a return policy, but in practice they do everything they can to make it impossible. Sent three emails to their "customer service" address. After the third they finally replied but only to describe their policy (repeating what was already on their website), and tell me that if I want to proceed I should reply again (this after three emails from me making it very clear what I wanted). They still have not gotten back to me with a return authorization or address; instead they offered me a 30% refund just to forget about it and stop bothering them. I told them that a 30% refund on a product that was 100% unusable was not acceptable. DO NOT ORDER FROM THIS DISHONEST COMPANY!

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Unable to return clothes
June 19, 2023

No phone number. 3 emails & contact us form before badresponse. No address 2return. Terrible service

Date of experience: May 20, 2023
Tennessee
1 review
0 helpful votes
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It took my order longer to get here than expected! Then I got the order and somethings were not the quality I would've liked. I need to return items in my order and they will not respond to me! The response I got back bowls what are you going to return. Do not return anything unless you get instructions. Then I asked for instructions numerous times, and they will not give me an answer!

Date of experience: May 20, 2023
Virginia
2 reviews
0 helpful votes
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Extremely dissatisfied
June 19, 2023

This company advertises a 30-day return policy but there is no information about how to return on their website, no packing list included with the items, and they have not responded to numerous emails, but they require approval before you can send in returns. Worst online ordering experience I have ever had.

Date of experience: May 20, 2023
Minnesota
1 review
0 helpful votes
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Unable to return
June 19, 2023
Updated review

I ordered items, unfortunately none of them fit (all too small). I sent numerous emails to the company requesting authorization to return the items, and they never responded. I am now stuck with 4 outfits that I am not able to wear. Will have to try and sell them through social media.
I am extremely frustrated that I didn't get a response. The clothing is cute, seems to be of good quality. I would have been interested in ordering more items, but this experience has soured me. Won't order from here again and I wouldn't recommend it to anyone else either.

Date of experience: May 20, 2023

Like the variety of selection, will wait until I receive...
May 29, 2023
Previous review

Like the variety of selection, will wait until I receive the products to further review.

Date of experience: April 29, 2023
Wisconsin
1 review
0 helpful votes
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Polka dot dress
May 20, 2023

I was very pleased with the short delivery time and I love the dress!

Date of experience: May 20, 2023
Illinois
1 review
0 helpful votes
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I can't find information on how to return items and would appreciate some assistance.

Date of experience: May 20, 2023
Illinois
1 review
0 helpful votes
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Unhappy
June 19, 2023

Customer service is nonexistent. Order took over 1 month to arrive. Dresses ran 3 sizes smaller than stated. Fabric is very thin. Trying to figure out how to return.

Date of experience: May 20, 2023
California
1 review
0 helpful votes
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Picky shopper!
June 19, 2023

This is the first time I have ever bought clothing on line.it's probably my last!
The quality and feel of the material is important to me.
Sorry!

Date of experience: May 19, 2023
Nevada
2 reviews
0 helpful votes
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Buyer Beware
May 20, 2023

Their Customer Service is non-existent. Tried to simply exchange my items & no response. Expensive lesson to be learned & remembered.

Date of experience: May 19, 2023
California
1 review
0 helpful votes
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V-neck short sleeve top.
June 19, 2023

This shirt was too small. I followed their sizing chart but did not fit,

Date of experience: May 19, 2023
Australia
4 reviews
0 helpful votes
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The designs are nice and the colours but materials are so thin.

Date of experience: May 19, 2023

I wish one could see all colours of the same style...
April 25, 2023
Previous review

I wish one could see all colours of the same style on one page. Loading the code was not easy. It moves too quickly at the top of the page.

Date of experience: April 25, 2023