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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Order took about 8-9 days to receive, materials are beyond thin, sizing is no where close to US sizes.
I spent $167.77 received in reasonable time Unfortunately nothing fit
I emailed to return the item and received an email response asking me to keep the pants. When I emailed back, the address was invalid and I could not communicate with anyone
Shirt is too small
Took a long time to receive
Emailing the company took a long time to get a response.
They sent the wrong pants. The shirts were to small. The swim suit was an odd fit.
Easy to order and I like the dress but it is to small and need to return. I sent email for assistance to return and get refunded money but no response.
Overall very good, but I was a bit disappointed that I did not receive the gift bracelet. Don't offer gifts and not send them.
You need to have a more of a description of each clothing item.
I keep trying to make a return but receive no response! I'm very disappointed!
I requested approval for 2 pair of shorts that are too small. It has been almost a week now, and I haven't heard from the company.
Any updates?
Was pleased how fast it came. They didn't fit have contacted the company to get return address three times. Still no return address it has been more than two weeks still waiting.
Satisfactory, material was not what was expected, but it works.
THE PRODUCT IS NOT AS PICTURED AND IS VERY THIN AND CUT DIFFERENT. EMAILED CUSTOMER SERVICE TO RETURN ORDER BUT RECEIVED NO REPY.
I can't get anyone to respond to me. I want to return.
The items were not as I expected. I wish to return all the items within my order AZL************** and have requested correspondence on sending the packages back to Azzlee.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members