Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
















The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was so very excited to see the selection of clothing at Azzlee at reasonable prices. I hesitated to order anything due to all the scams that are out there. I did place an order.
I have been waiting weeks the shipment. I finally received an email over a week ago saying that the items had been delivered. They had not. I was told to wait up to 2 more days before contacting them.
The items still haven't arrived. I have sent emails and contacted them through the website with no reply.
I am extremely frustrated and disappointed.
I ordered these dresses for a destination wedding and they didn't arrive until after I came back from my trip. Before my trip, I followed the tracking number where the package was stuck for over a week. I emailed customer service to let them know about the situation and didn't receive a response for an additional week. I had to go find another dress at the last minute. This was stressful, and a waste of my time and money. I plan to return all items and not shop with Azzlee again because of this major inconvenience.
Easy to navigate website and great selection of items!
Products take too long to arrive, fabric is very poor quality and sizes are not accurate, I would not purchase again!
Took a long time to reach me. No return option. It is totally useless to me.
Currently I am disappointed since I am trying to exchange items due to incorrect sizes and am having communication delays to arrange the exchange.
I need to return and get a refund and have sent several messages and have gotten no response. You only have 30 days to return
Very small. I can not wear any items I ordered. I need to send back and reorder
I really liked the items I received but it was terribly disappointing to not receive one of my items that was already paid.
I love the look of most of my items but they didn't fit. All I wanted was an exchange for a larger size or a credit. No one response to multiple and I mean multiple requests. So I guess I'm stuck with a hundred dollars worth of clothing that doesn't fit.
This company is the worst website I ever dealt with. As soon as I received my items, some did not fit. I contacted the company to return the items, but they never responded. What a bunch of professional crocks. Do not buy from this company.
So many beautiful dresses to choose from, there were so many I hard a difficult time choosing one.
But it's my own fault. Didn't pay attention to the fabric and I ordered sizes too small.
Ive been trying to contact the go about exchanging the floral top for a medium and they will not tell me how to do this!
Azzlee customer service needs help. Why would it take weeks to send me return instructions with an address. I received a "run-on" email initially asking me to agree to a discount or a gift card. Why would I accept a gift card when their communication is so poor.
Easy shopping and great prices. The entire process went pretty well. I plan to order from Azzlee again.
I could have bought this a Walmart. Poor quality of material. Looked like linen in pictures, but got cotton, poorly made. Gave to goodwill. Buyer beware!
I love the pieces that I ordered, and have ordered again. I will order in the future. Love everything. Thank you.
Answer: Hi, for better service, we suggest you contact our customer service through the link below: https://bit.ly/3tMiYOr.
Answer: Could you tell me your order number or email? I will check it.
Answer: Check your shipping information: https://t.17track.net/en#nums=4209288392612903396153000041635987
Answer: We have contacted your email address: [email protected]. You can check it
Answer: Could you tell me your order number or email? I will check it.

