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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Minnesota
1 review
0 helpful votes
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Excitement to Dissapointment
June 24, 2023

I was so very excited to see the selection of clothing at Azzlee at reasonable prices. I hesitated to order anything due to all the scams that are out there. I did place an order.
I have been waiting weeks the shipment. I finally received an email over a week ago saying that the items had been delivered. They had not. I was told to wait up to 2 more days before contacting them.
The items still haven't arrived. I have sent emails and contacted them through the website with no reply.
I am extremely frustrated and disappointed.

Date of experience: May 25, 2023
Wisconsin
1 review
0 helpful votes
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Items Not Received in the Given Time Frame
June 24, 2023
Updated review

I ordered these dresses for a destination wedding and they didn't arrive until after I came back from my trip. Before my trip, I followed the tracking number where the package was stuck for over a week. I emailed customer service to let them know about the situation and didn't receive a response for an additional week. I had to go find another dress at the last minute. This was stressful, and a waste of my time and money. I plan to return all items and not shop with Azzlee again because of this major inconvenience.

Date of experience: May 25, 2023

Easy to navigate website and great selection of items!
April 25, 2023
Previous review

Easy to navigate website and great selection of items!

Date of experience: April 25, 2023
Colorado
1 review
0 helpful votes
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Don't buy
June 24, 2023

Products take too long to arrive, fabric is very poor quality and sizes are not accurate, I would not purchase again!

Date of experience: May 25, 2023
Italy
1 review
0 helpful votes
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Ottimo
May 25, 2023

Ottimo tutto molto bello giuste le
Misure belle le fantasie

Date of experience: May 25, 2023
Georgia
1 review
0 helpful votes
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Very dissatisfied
June 24, 2023

Took a long time to reach me. No return option. It is totally useless to me.

Date of experience: May 25, 2023
Maryland
1 review
0 helpful votes
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Unsatified
June 24, 2023

Currently I am disappointed since I am trying to exchange items due to incorrect sizes and am having communication delays to arrange the exchange.

Date of experience: May 25, 2023
Texas
1 review
0 helpful votes
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Unhappy customer
June 24, 2023

I need to return and get a refund and have sent several messages and have gotten no response. You only have 30 days to return

Date of experience: May 25, 2023
Illinois
1 review
0 helpful votes
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Items to small
June 24, 2023
Updated review

Very small. I can not wear any items I ordered. I need to send back and reorder

Date of experience: May 25, 2023

Beautiful clothes at a GREAT PRICE
May 2, 2023
Previous review

Beautiful clothes at a GREAT PRICE.

Date of experience: May 1, 2023
North Carolina
1 review
0 helpful votes
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From great to bad
June 24, 2023

I really liked the items I received but it was terribly disappointing to not receive one of my items that was already paid.

Date of experience: May 25, 2023
California
1 review
0 helpful votes
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Need help
June 24, 2023

The dresses do not fit. I would like to exchange one dress for a larger size. Credit foe 2nd dress

Date of experience: May 25, 2023
Italy
1 review
0 helpful votes
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I am very satisfied with the products and will take others

Date of experience: May 25, 2023
Oregon
2 reviews
0 helpful votes
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They don't do returns
June 24, 2023

I love the look of most of my items but they didn't fit. All I wanted was an exchange for a larger size or a credit. No one response to multiple and I mean multiple requests. So I guess I'm stuck with a hundred dollars worth of clothing that doesn't fit.

Date of experience: May 25, 2023
West Virginia
1 review
1 helpful vote
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Return and exchange
June 24, 2023

This company is the worst website I ever dealt with. As soon as I received my items, some did not fit. I contacted the company to return the items, but they never responded. What a bunch of professional crocks. Do not buy from this company.

Date of experience: May 25, 2023
Massachusetts
2 reviews
0 helpful votes
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Easy to order
May 25, 2023

So many beautiful dresses to choose from, there were so many I hard a difficult time choosing one.

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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Disappointed
June 24, 2023

But it's my own fault. Didn't pay attention to the fabric and I ordered sizes too small.

Date of experience: May 25, 2023
Ohio
1 review
0 helpful votes
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Ive been trying to contact the go about exchanging the floral top for a medium and they will not tell me how to do this!

Date of experience: May 25, 2023
Minnesota
1 review
0 helpful votes
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Not a happy customer
June 24, 2023

Azzlee customer service needs help. Why would it take weeks to send me return instructions with an address. I received a "run-on" email initially asking me to agree to a discount or a gift card. Why would I accept a gift card when their communication is so poor.

Date of experience: May 25, 2023
Michigan
2 reviews
0 helpful votes
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Great clothing company
May 25, 2023
Updated review

Easy shopping and great prices. The entire process went pretty well. I plan to order from Azzlee again.

Date of experience: May 25, 2023

Easy shopping
May 1, 2023
Previous review

Easy shopping

Date of experience: May 1, 2023
Michigan
1 review
0 helpful votes
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Waste of money
June 24, 2023

I could have bought this a Walmart. Poor quality of material. Looked like linen in pictures, but got cotton, poorly made. Gave to goodwill. Buyer beware!

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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I love the pieces that I ordered, and have ordered again. I will order in the future. Love everything. Thank you.

Date of experience: May 24, 2023