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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I have sent 5 emails for how to return
NO RESPONSE!
I spent $138. And nothing fit they way I wanted sad because they are cute
Still waiting for response! I have 1 week to return before it is 30 days NOT HAPPY AT ALL!
These dresses did not fit. Trying to return them has been a nightmare. One roadblock after another. They even refused my retuned package and had it sent back to me! So not only have I paid for dresses I can't wear, I paid for shipping back to them. Will NEVER order from Azzlee again and warn others not to.
I have not received my order. Where is it? Send it to me or give me my money back.
I requested a refund the same day I received my order and I have not heard anything back.
The delivery took longer than expected. I am going to have to return the items that were too small, and did not see return instructions on the package or on the website. Guess I'll have to call customer service.
Need to return. Too small. Incorrectly labeled xxl but really is a medium. Return for money back.
Should have realized they were polyester when they didn't state what material was made out of. Would like the colours to be more accurate. Actually looks like it's totally different material. Very disappointed.
THE WORST! Not responding since my return. Before that, offered to keep items that I said don't fit. Can't call to discuss.
Poor quality, trying to get a refund and no one will respond to my messages.
Easy to order. I'm mostly nervous about how they are going to fit.
Everything in this order came as I expected it too and everything was quality and I was quite pleased with my order
Clothes appear comfortable and good prices but did not like either pair of pants I ordered
The items came quickly, however I am not satisfied with the fabric or the fit. Waiting to hear how to return.
See above description. See above description. See above description.
Two items I selected had a 5 star rating. The pants were too shorts.
All three items I selected had a 5 star rating.
Product likeness is terrible. I will never trust an unknown online business site ever again.
Love the shirt, as easy order, fits and looks so nice and I wore it out to dinner
Not happy with the quality of the clothing. I paid a premium for poor quality clothing.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members