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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Missouri
1 review
0 helpful votes
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Return
June 28, 2023

I need to return my purchase and customer support has not responded.

Date of experience: May 28, 2023
North Carolina
1 review
1 helpful vote
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Hard to deal with
June 28, 2023

If you think you might need to return the item, DO NOT order from here, horrible customer service. I received the items I ordered and they were nice, but did not fit. I knew that if I exchanged them the new items would not be at my house by the time I needed them, so I needed to return them. And that is when my still going journey to hell began. First off to return them you have to email them to even get "approval" to return. Took 4 days for someone to answer me the first time, and gave me the run around to exchange and not return. When I emailed them back that I needed to return I have heard nothing. I need them to send me the approval and address to send the items. That was 2 weeks ago. I have emailed them every other day trying to reach anyone, and I get no emails back. There is no number to call, so I am stuck with a box of clothes that don't fit still it is a hefty amount of money that I can't use. Unless you know you will keep the be clothes no matter what, I do NOT recommend shopping here. Hope to hear back from someone soon, otherwise I am contacting the BBB to get help. The journey to hell continues.

Date of experience: May 28, 2023
Colorado
2 reviews
0 helpful votes
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Disappointed
June 28, 2023
Updated review

This is my first time shopping at Azzlee. The clothes look super cute and comfy. Interested to see how my first purchase looks in person and fits. Website was easy to use. Would love to have seen a few more reviews from people with how a particular size fit or didn't fit their specific body type.

Update- the clothes were not what I was thinking. White pants and floral top were very see through. Very disappointed with my first and only purchase.

Date of experience: May 28, 2023

This is my first time shopping at Azzlee
May 9, 2023
Previous review

This is my first time shopping at Azzlee. The clothes look super cute and comfy. Interested to see how my first purchase looks in person and fits. Website was easy to use. Would love to have seen a few more reviews from people with how a particular size fit or didn't fit their specific body type.

Date of experience: May 8, 2023
New Zealand
1 review
0 helpful votes
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Coffee knit top
June 28, 2023

Delivery was prompt, quality reasonable - quite thin knit - but the colour was disappointing.

Date of experience: May 28, 2023
Pennsylvania
1 review
0 helpful votes
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Not happy
June 28, 2023

Took forever to receive. The 2 piece of set that is TOOOO small - is now impossible to return. No packing slip, no phone number to contact anyone. The email address provided to use as a request for a return code does not work. I sent my request twice. Both came back to me saying my email was undeliverable. I finally went to Facebook - private message in order to contact someone! It is now 6 days later - and I still am waiting for a return code!

Date of experience: May 28, 2023
Australia
1 review
0 helpful votes
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I will be much more cautious about buying on line. Photos can be deceiving.

Date of experience: May 28, 2023
Virginia
1 review
0 helpful votes
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I'm dissapointed
June 28, 2023

I need to return everything because everything is too small

Date of experience: May 28, 2023
Texas
1 review
0 helpful votes
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Very difficult to return items!
June 28, 2023

It took several emails to finally obtain the address to return items--very frustrating and time consuming. Will never order from again.

Date of experience: May 28, 2023
Oregon
1 review
0 helpful votes
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Disappointed
June 27, 2023

Fabric is very thin and sizes were too small. Trying to return for refund.

Date of experience: May 28, 2023
Montana
1 review
0 helpful votes
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Will send pants back. Need to fund out how to send items back.

Date of experience: May 28, 2023
North Carolina
1 review
0 helpful votes
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Don't buy here
June 27, 2023

The quality was poor and customer service is non-existent for returns. I had to have my bank stop the payment. All Emails bounce back!

Date of experience: May 28, 2023
Texas
1 review
0 helpful votes
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Zero stars
June 27, 2023

Very dissatisfied with merchandise sizing, totally inaccurate

Date of experience: May 28, 2023
Washington
1 review
0 helpful votes
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Did not deliver product
June 27, 2023

The product was not delivered, even after they wanted a review that it was. Still trying to get garmets. Have not received status or customer contact.

Date of experience: May 28, 2023
Canada
1 review
0 helpful votes
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Dissatisfied
June 27, 2023

My experience was not good, waiting for second response

Date of experience: May 28, 2023
Kentucky
1 review
0 helpful votes
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POOR CUSTOMER SERVICE
June 27, 2023

Have emailed now four times to try an return the items that I purchased as they are no way the size represented. The items run much smaller. The policy of Azzlee is that you must contact them inorder to return items and you only have 30 days in which to return. They have yet to respond to my several requests and there is no phone number to contact them by.

Date of experience: May 28, 2023
Texas
1 review
0 helpful votes
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Incorrect sizing-NO RETURN POLICY
June 27, 2023

Bought a 2x in the shirt. I normally wear a 0x or a 1x. The shirt arrived in good time. The shirt sizing the company offers is not correct in my opinion. The shirt is more of an XL. I then reached out to return the item and asking for a return address, it took 3 days to receive a response offering a gift card. I responded 5 days ago letting them know that I would rather return the item for a refund. Still waiting……

Date of experience: May 28, 2023
California
2 reviews
0 helpful votes
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Didn't receive my order.
June 27, 2023

I ordered two blouses weeks ago and have not received them.

Date of experience: May 28, 2023
Arkansas
1 review
0 helpful votes
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Dissatisfied
June 27, 2023
Updated review

Will not shop with Azlee again. Pants were of poor quality. Fabric did not seem to be the cotton stated. More like a synthetic. Still trying to return the garment and having trouble with the company.

Date of experience: May 28, 2023

OK, except wouldn't accept my debit card so used paypal...
May 8, 2023
Previous review

OK, except wouldn't accept my debit card so used paypal with the same exact debit card and it worked.

Date of experience: May 8, 2023
Canada
1 review
0 helpful votes
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Azzlee
June 27, 2023

Satisfaite de ma commande et du délai. Par contre je ne savais pas que le montant indiqué était en américain donc converti en canadien.

Date of experience: May 28, 2023
North Carolina
1 review
0 helpful votes
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I need to return some items
June 27, 2023

Please e-mail me the link with instructions on how to return some items that didn't fit properly. I have sent 2 emails with this request and I haven't received any response.

Date of experience: May 28, 2023