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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Florida
1 review
0 helpful votes
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Either too small or too big
June 28, 2023

I purchased a few items the date they arrived, I tried immediately and none of them fit me or quality was too poor.
I wrote 5 emails asking for instruction for return the entire purchased but they never get back to me, I had to call my bank and put a dispute, I return everything to the address on the package and after more than 10 days they send me and email asking for a review but nothing about my return.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Poor quality
June 28, 2023

Wrong sizes were mailed. Nothing fits. Not traditional sizing. Then they want you to pay shipping for their mistake.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Will not give reviews on stuff I haven't gotten yet.

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Horrible Customer Service
June 28, 2023

I have been trying to return some of the items I bought and NO ONE will get back to me. They don't let you send it to the address it came from. My window to return is getting close and there is nothing I can do about it. I would not recommend ordering from this "store".

Date of experience: May 29, 2023
Massachusetts
1 review
0 helpful votes
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Awful Customer service
June 28, 2023

Trying to return items purchased that do not fit. I have reviewed the return policy and I am in compliance.
They will not issue a RMA # and give return shipping information.
It appears they may not because they want me to keep the items and they want to give me a 30% discount on my next purchase. NOT ACCEPTABLE! They want me to keep items that do not fit. Why should I keep them? To donate to Goodwill? Not ok. I don't have spare money to waste this way! Buyer beware!

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Size
May 29, 2023

Overall decent experience decent prices. May consider in future but will look more closely at sizing.

Date of experience: May 29, 2023
Texas
1 review
0 helpful votes
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Had a little trouble getting I information to return unwanted items. But finally got approved and sent.

Date of experience: May 29, 2023
California
2 reviews
0 helpful votes
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NOT DELIVERED AS CLAIMED
June 28, 2023

4 emails & 1 call no reply to what azalea is going to do about my PURCHASED clothes? They were NOT delivered Stephanie Wittman

Date of experience: May 29, 2023
California
1 review
0 helpful votes
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Bad mail system
June 28, 2023

Shipping was so expensive and the mail tracking did not give me any transparency to know when the items would arrive. I needed them for a special event so it was very inconvenient to be left waiting wondering if they would arrive on time.

Date of experience: May 29, 2023
North Carolina
1 review
0 helpful votes
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Comfortable psntsy
May 29, 2023

So very easy - from ordering to receiving the pkg. I went looking for navy blue pants and t stumbled on these. They are perfect.

Date of experience: May 29, 2023
Virginia
1 review
0 helpful votes
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Worst customer service EVER!
June 28, 2023
Updated review

Items ordered did not fit and I have had zero cooperation from customer service in getting the information needed to make my return. The items were attractive, just as they appeared on the web site, but not true to sizing as far as I could tell. Needing to return them for a refund has turned into a nightmare. If I can get through this transaction, I will not be dealing with this company again.

Date of experience: May 29, 2023

I have found it a bit difficult to get through the...
June 8, 2023
Previous review

I have found it a bit difficult to get through the checkout process.

Date of experience: May 9, 2023
Colorado
1 review
0 helpful votes
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Liked products!
June 28, 2023

I really overall love the products I received. The communication with Azzlee has been difficult however.
I think that Azzlee needs to respond to emails promptly and to make the return/compensation part much more streamlined.

Date of experience: May 29, 2023
Texas
1 review
0 helpful votes
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Love my choices
May 29, 2023

Delightful Patterns. Will be a joy to wear this summer

Date of experience: May 29, 2023
Georgia
1 review
0 helpful votes
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I have been trying for weeks to get instructions to return items that did not fit. Horrible customer service: slow to respond, asks for information already given. Do not order unless you are sure you will not want to return the items.

Date of experience: May 29, 2023
Georgia
1 review
0 helpful votes
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Sizing
June 28, 2023

Sizing is way off and the fabric is very thin so I would like a refund

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
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Return
June 28, 2023

Hello … Unfortunately, I have to return the two tops because they are too small. Would you please inform me of the correct return procedure? Thank You!

Date of experience: May 29, 2023
Canada
1 review
0 helpful votes
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Easy order
June 28, 2023

It was easy to place an order. The updates were okay.

Date of experience: May 29, 2023
Tennessee
3 reviews
0 helpful votes
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Purchase was easy - Returns are not! I have emailed the email address 3 x

Date of experience: May 29, 2023

Quick and easy
May 6, 2023
Previous review

Quick and easy

Date of experience: May 6, 2023
Ohio
1 review
0 helpful votes
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Good experience
June 28, 2023

The overall experience was good. It's just unfortunate that the top is smaller than I anticipated.

Date of experience: May 29, 2023
Italy
1 review
0 helpful votes
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Wàre nicht bekommen
June 28, 2023

Hallo, soll eine rezession schreiben, habe die wàre aber nicht bekommen und auf meine mails keine reaktion

Date of experience: May 29, 2023