Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

No return policy!
July 1, 2023

No response regarding how to return item after several requests.
Web page indicated customer should request "Return form". Customer service has yet to respond.
No receipt, no instructions included in shipment.
Customer pays for return shipping. Item was misrepresented. Very cheap polyester fabric.
Don't order from this company.

Date of experience: May 31, 2023
Canada
1 review
0 helpful votes
Follow Alexandra R.
Unfollow Alexandra R.
Share Review
Report Review

Disjointed
July 1, 2023

I was disappointed in the quality of the fabric. I thought the items were either cotton or even a cotton linen blend, but they are all synthetic of some kind and very very thin

Date of experience: May 31, 2023
Texas
1 review
0 helpful votes
Follow Annette H.
Unfollow Annette H.
Share Review
Report Review

Review
July 1, 2023

N/A
Product was not what it appeared in the photo made very cheaply

Date of experience: May 31, 2023
Colorado
1 review
5 helpful votes
Follow Pilar J.
Unfollow Pilar J.
Share Review
Report Review

No reply
June 1, 2023

I sent an email to costumer service because the pants I ordered don't fit me. Unfortunately no one has gotten back to me, and I can't find any place on the website to start the return process.

Date of experience: May 31, 2023
Oregon
1 review
0 helpful votes
Follow Barb P.
Unfollow Barb P.
Share Review
Report Review

My first purchase, hopefully I will not have to return any!
My fault in not reading descriptions of fabric carefully.
I will contact customer service.

Date of experience: May 31, 2023

My first purchase, hopefully I will not have to return...
May 11, 2023
Previous review

My first purchase, hopefully I will not have to return any!

Date of experience: May 11, 2023
Texas
1 review
0 helpful votes
Follow Jeanette W.
Unfollow Jeanette W.
Share Review
Report Review

Requested a return because nothing fits, sizes run extremely small they are not true to size. Azzlee has not responded to my return request yet

Date of experience: May 31, 2023
California
1 review
0 helpful votes
Follow Diane X.
Unfollow Diane X.
Share Review
Report Review

Shipping issues
June 30, 2023

Took quite a while to receive after order was placed.

Date of experience: May 31, 2023
Texas
4 reviews
1 helpful vote
Follow Carol Z.
Unfollow Carol Z.
Share Review
Report Review

Stay Away From This Company
June 30, 2023

Once again, I fell for an internet ad with clothes from a Chinese company. The clothes were poorly made, and I went through an ordeal trying to return them to the company. I must have emailed half a dozen times asking for a return address, and they kept trying to give me a store credit or a discount on my next order. I am now waiting for my refund after returning the items and sending them a tracking number. What a nightmare.

Date of experience: May 31, 2023
Minnesota
1 review
0 helpful votes
Follow Pat Furious C.
Unfollow Pat Furious C.
Share Review
Report Review

Where are my tops? I ordered them more than 3 weeks ago and even though I got a notice that they were delivered I never received them.

Date of experience: May 31, 2023
Maine
1 review
0 helpful votes
Follow Joyce S.
Unfollow Joyce S.
Share Review
Report Review

Easy to order
June 30, 2023

The clothes were way too small. The ordering was easy and they were delivered on time. Not sure about return service yet.

Date of experience: May 31, 2023
Canada
1 review
0 helpful votes
Follow Heather W.
Unfollow Heather W.
Share Review
Report Review

Was a Lining inside that just goes to short length therefore is quite noticable which is disappointing — full or none would be better

The style is great however I now will have to remove the lining or add to the inner lining

Date of experience: May 31, 2023
Arkansas
1 review
0 helpful votes
Follow Jackie Y.
Unfollow Jackie Y.
Share Review
Report Review

My order
May 31, 2023

Order came in time and I like all items except one is a little small

Date of experience: May 31, 2023
Missouri
1 review
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

Unhappy
June 30, 2023
Updated review

Product quality disappointing. See above explanation.

Date of experience: May 31, 2023

First time on this site
May 11, 2023
Previous review

First time on this site. It was okay.

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
Follow Kate D.
Unfollow Kate D.
Share Review
Report Review

Poor customer service
June 30, 2023

I cannot get anyone to get back to me- disappointing

Date of experience: May 31, 2023
California
1 review
0 helpful votes
Follow Barbara E.
Unfollow Barbara E.
Share Review
Report Review

It's all a scam!
June 30, 2023
Updated review

1st time.ordering and will NEVER do so again. The clothing in person is not what's pictured. The cheapest of materials. No actually clothing tags with "Azzlee" name or any other name for that matter. For over a week I've trying to find out from them how/where to return and be refunded. Their service department is HORRIBLE. I was offered partial refund and keep the crap but no address where to send back it answering if my several emails. Everything went into their website making all the items look great & professional. Believe me I say they ARE NOT!

Date of experience: May 31, 2023

1st time.ordering
April 28, 2023
Previous review

1st time.ordering. Good so far.

Date of experience: April 28, 2023
Kansas
1 review
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Share Review
Report Review

Not satisfied at all
June 30, 2023

When I was entering order it kept changing my choices si had to redo several times. When it artived aftef 3 weeks I item was wrong size and 2 others were not true to size-much smaller. When i contacted them to return I got no response after several tries.

Date of experience: May 31, 2023
Georgia
1 review
0 helpful votes
Follow Rena C.
Unfollow Rena C.
Share Review
Report Review

Disappointed
June 30, 2023

I am disappointed in the quality. It is not what I expected.

Date of experience: May 31, 2023
Colorado
1 review
0 helpful votes
Follow Sheri Q.
Unfollow Sheri Q.
Share Review
Report Review

Overall experience
June 30, 2023

I'm still waiting for a communication as to how to return 2 of my items for full credit. I sent an e-mail days ago. Clothing looks much nicer and of higher quality in your ads. Did you let potential buyers know that hand washing is required?

Date of experience: May 31, 2023
Canada
1 review
0 helpful votes
Follow Fr E.
Unfollow Fr E.
Share Review
Report Review

Not please…
June 30, 2023

Delivery was fast which I thank you for that but disappointed with the items. The three pair of pants are too long. The blue one not the same as the picture. Not impressed at all with the solid white shirt and the blue one.

Date of experience: May 31, 2023
California
1 review
0 helpful votes
Follow Patrecia C.
Unfollow Patrecia C.
Share Review
Report Review

Azzlee customer service
June 30, 2023

There is no telephone number to contact them and it took approx. 2 weeks for them to respond to emails.

Date of experience: May 31, 2023