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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Trying to find out how I send back and get a refund.
Very disappointed. Also have asked customer service in multiple emails to provide directions to return and request refund and cannot get any help or response.
I was pleased with most of my order thank you. But two of the pieces I was disappointed in. They are made from too heavy of a fabric. Would have been a lot better if you would add what they are made from on your products.
Getting Azlee to correct the situation was a nightmare. I'm basically out money. They said they'd give me a credit memo to use for further purchases but I never saw it.
I have messaged them on their website 3 times and sent 4 emails to return my items, and they have yet to respond.
I tried emailing MANY times on how to return two items. I finally had to login and submit a contact us request to get someone to reply to me. I replied to that email and STILL haven't gotten a response with a shipping address on where to mail the items back. Wonder if I will even get a refund once I mail it.
I will be returning all of the items - they do not feel like very good quality. The items don't fit well and i would like to return all of them.
I had Azzlee show up on my news feed on Facebook. I checked the reviews and waited a long time before I ordered anything unsure if the clothes were as pictured. I'm pleased with the quality but the tops are a small make. It has been a process to return 2 of the 4 items for bigger sizes and I'm still in that process as yet. I purchased as per measurements but they are small. Hopefully I can exchange for bigger sizes as I like the blouses.
I placed my order nearly a month ago and still havent received my items. Im sooo frustrated with your company for how long this process is taking when Amazon delivers in 2 days
Good lead time from purchase to delivery. Alerted when delivery would happen. The dress is a little thin for winter.
Your blouse was practically see through. Made poorly. No customer service follow through
I emailed you and reported that I have not received my order product yet, but no response.
Please let me know about shipping status.
Mi aspettavo una resa migliore dei prodotti.
Le foto fanno sembrare i prodotti molto più appetibili di quello che in realtà sono o meglio, COSTANO
My title says it all. Great marketing, good delivery, but terrible products.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members