On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I did not receive my order at this time. It's been over 6 weeks since I ordered.
Unfortunately, all of the shirts are too small. Green o neck floral shirt too small.
Your sizing is not at all accurate. The items didn't fit as loose as I would like.
Recieved the order in a short amount of time I am very happy with my experience with azzlee
Sono molto soddisfatta del mio acquisto. La merce è ottima, mi è piaciuta molto. Comprerò altre cose.
I have paid for and received only 2 of the 3 items ordered
Easy to order and didn't take as long as I expected to get to me. Love the outfits.
Products arrived fine, but one item not anything like photograph ordering from.
There was no delay in receiving the delivery, that was the best part of the experience. The product was a disappointment
Beautiful, different clothes, with lovely styles and colours
Waiting very impatiently for my order after 4 weeks. It was sitting in New Jersey for a week, they haven't answered my email asking about it. NOT HAPPY. I need these clothes soon for 2 events and should've just gone for an hour's drive to a dress store. :(
If it were not for the slow customer service I have experienced, I would give this company a better star rating. Once you purchase items, you cannot return items for a refund or exchange unless you contact them through their customer service email and get a return authorization. I have emailed them twice and have not received a response to either email for a return authorization. Very disappointed.
Don't think I'll be ordering off this site anymore sizes are all over shop
Haven't received order been waiting a long time, sent emails response but never heard back
I want to return everything. Not satisfied. Low quality size not good.
They post nice clothes, bait and switch, then never send or send junk.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members