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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I have tried to contact this company since I received my order and it took four days for a response and I want a return/refund and nothing.
Never Received my order. Not Happy at All. I will be checking if I was charged. Very dissatisfied with your company
Received items ordered, but without order information on how to return items. Absolutely nothing fit. All too small for size large. I would like to return.
Everything went smoothly ordering from this company. Took a while to receive maybe 2 weeks.
Will never deal with this company again. Have sent numerous E mails to try and return item but as of now they have not supplied a address to me as to where to send item.
Had no problem navigating the site. Found what I wanted
OK. Just need instructions on returning and getting my money returned. Thanks
I Sent an email to customer service because I need to return 3 items that did not fit me and the customer service never responded to my email.
Easy transaction to purchase but response to email terrible
Easy transaction can't wait to receive my order
So disappointed that the sizing is not true.
Now need to find out how to return 2 items. Will be contacting Azlee
While I appreciated and liked the other items I ordered, it was disappointing to wait so long to find out how to return one item that didn't fit me right. Unfortunately, I'm leaving on a trip and won't be able to return the item before the 30 days Return Policy. I am back July 2nd. I am now resigned to just receive a 30% discount on it.
Am still awaiting completion of my order and have asked about an exchange but not received any information as to whether I can do this.
I emailed your customer service to request to return my items, but no one has returned my email.
To small around chest and arms. Love the blouse I liked what saw want to return this one and get a bigger size.
The quality of these items is very poor. I have submitted a request for refund
Could not find return information so I gave away 2 of the 3 shirts I ordered. Told the person if they didn't work for them to throw them away. So cheaply made and the material was extremely cheap. I would not recommend Azzlee to anyone. It took a long time to get the order on top of everything else.
The title says it all! Never again. It is just not worth it.
This is a cheap fabric. Not a sloppy Joe jersey fabric. It's nylon. Certainly not what a jumper is usually made with. I sent it back…
Didn't fit as pictured on the website. Disappointed with the purchase.
The clothes look comfortable and nice. I can't wait to try them on!
I like the dress but again the dress is Too small and having a difficult time trying to return and order and order a different size. Finally got a reply back and they want me to keep the dress at a 30% discount or a gift card!
Will return all items, planning to call to find out his best to return. All materials seem low quality and do not look like what they look like in photos. Will not purchase from you again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members