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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The jacket was not a medium and was smaller than a small.
Rarely have I been as pleased with an order as I am with this one! Customer Service was very personable, prompt and helpful. Shipping was prompt. I LOVE the items! Shorts, long pants, and outfit and shirts. The clothes tended to be a bit larger than I expected, but not enough to keep them from fitting. Quality fabric and construction. The styles are delightful! Up to date and seasonally appropriate! Thank you for a pleasant experience.
Poor customer service regarding returning items. Three requests before someone contacted me. Sent the information required for a return label. Still waiting to hear back!
It's been several weeks and I still haven't received what I ordered.
Will not order again. Poor quality fabric. Not wearable.
Do not consider ordering from this supplier! Poor customer service. Huge hassle trying to return items! Worst I have ever encountered. Buyer beware!
Un ordine pagato ma che non ho ricevuto mai, pessimo servizio!
Attendo il rimborso
I found this merchandise to be very miss represented. Very poor quality
And I've been trying to figure out how to return the items.
Blouse not well made - material very poor quality and badly fitting
The white floral shirt with blue flowers didn't reflect the true size of M.
I have been trying for several days to obtain a return label with no helpful response from your company.
Love the product and the way it fits. Was frustrated that it took three weeks to get my order.
Your add says they are made in the USA. Why so long to get them?
Like your designs, don't like the material and the sizing is way off
Like your design hope they fit true to size
Easy shopping. No reply after three attempts as how to return the item.
CUSTOMER SERVICE HAS NOT RESPONDED TO MANY EMAILS SENT REQUESTING instructions
To return 2 items from this order. PLEASE RESPOND
This is my first purchase. Way too small in the waist and denim does not stretch. How can I return them.
This is my first purchase. We will see how quickly I get my purchase.
I should have vetted this company more. Did not realize they were based in Europe until I incurred an international fee. Also did not read their return policy as really hoped their products were as good as they looked. They were not. As it was too costly to return the products, I accepted the 40% refund, which I am still waiting to get. Difficult to get a response from customer service. Will not be doing business with this company again.
First time purchaser. If products are as good as they look online, I'll be back.
I'm having a really bad experience trying to return some items. Have asked them 6 times for return instructions. I will never purchase from this company again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members