Waiting and waiting for a response from customer service as to how to return items

Love the dresses. Comfortable and well made. Good quality. However the customer service is terrible. I wanted to make a return. The return policy says have to email the company first before returning. I have emailed them 3 times and have gotten no response. They only give you 30 days to return. Their response time is very slow! Love the clothes and would buy again but not if this continues to be a hassle to return them.

Shipping took a full month and all of the items have an odd aroma and none ate true to size. I've emailed numerous times requesting the authorization to return the items (as stated in the policy) but have yet to receive a response. The customer service is dreadful. I want to return ALL of items and receive my refund.

Easy online shopping, length of time to receive was long
Sent 4 emails regarding wrong item received. Finally received a response that I can send back on my charge. Why should I pay for delivery when it was your error sending wrong item?

Will not order from there again! The clothing is low quality

I can only do my experience based on communications. I ordered in early May with a 3-5 day processing. Three weeks later and it still shows as processing, a shipping label was created on May 29 which was when I questioned the timing.

Even after email asking how delivery was and to wait 24-48 hours there is no change in shipping status.

I have not received our parcel as yet which i find most frustrating. I hope this matter will be looked to as soon as possible.

Perfect, everything went as it was supposed to. No problems at all.

2 items to small waiting to hear how to return………..

The dress quality was disappointing, but more importantly, it is not easy to find out how to make a return. I found the web form and filled it out, assured of a response within 48 business hours. However, it has been several days past that with no contact from you other than the generic review request. I wish that I had heeded the average 2-star reviews on your site. I just want to return this item to you and get a refund.

All items were made with poor quality material and smaller than a normal 2x. I've sent two emails about returning with no result until today. I've sent the clothes to the return address praying$15.00 and this afternoon received an email telling me not to do that and to answer 3 questions before they would tell me where to send them. No way to run a business. I will never order grin Azzlee again.

All 4 items are not true to size. Three are not as long as the article states. I am returning all of them

Returning items is not easy. You have one month to return items & they have to approve the return. I requested a return & have not heard back from them. I will not be ordering from them again.

BAD no response to return items waiting for response before 30 expiration to return

I will not shop here again getting the items that did not fit returned was not an easy process!.