Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Trisha P.
Unfollow Trisha P.
Share Review
Report Review

Better than expected
June 6, 2023

A little bit slow but good quality clothes excellent for travel.

Date of experience: June 6, 2023
California
1 review
0 helpful votes
Follow Regina X.
Unfollow Regina X.
Share Review
Report Review

I don't like
July 6, 2023

Terribly the items are not what they seem on line. This online process is horrible

Date of experience: June 6, 2023
New Zealand
1 review
0 helpful votes
Follow Sharon P.
Unfollow Sharon P.
Share Review
Report Review

Good product for the money.
June 6, 2023

Took a while to arrive but pleased with the tops bought

Date of experience: June 6, 2023
Texas
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Item not in package with no follow up
July 6, 2023
Updated review

Bathing suit was not received in package. No packing slip. No note or email as to why it wasn't in the package. No return response after emailing that it was not in the package. Had to buy another bathing suit bc left for vacation already. NOT HAPPY AT ALL!

Date of experience: June 6, 2023

Very impressed with quality of last order so ordering...
May 14, 2023
Previous review

Very impressed with quality of last order so ordering again.

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
Follow Linda T.
Unfollow Linda T.
Share Review
Report Review

Disappointed
July 6, 2023

I purchased 3 dresses which when received were made of a non-quality fabric and just hung on me like a sheet wrapped around me. When inquiring about a return there was no response for weeks. When I finally heard from Azzlee, this was their response:
Let me show you the return instructions first:
1. We gladly accept unworn, undamaged, unwashed items with original labels attached (the hang tag and transparent package).Please note that your returned product is required to be quality inspected after it is received in the warehouse. Once the returned item has been detected as used or worn, we cannot issue a refund for it.
2. We currently are unable to offer a free returns service, so return shipping must be made at your own cost. Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds.
3. We are happy to refund the price of item/s you returned (not including shipping fee as we had shipped it) after receiving the parcel and checking. So, to ensure a successful return, please return using a standard shipping service that provides tracking.

If you are sure of the above info, we will show you the return address and product info. Please don't ship to the address on the package bag you received.

Additionally, we also provide another option. Would it be a considerate solution that you keep the return item and we refund you 30% of it as compensation?

Or how about you keep the item and we offer you a gift card? The amount of it is the same as the total discounted prices of the return items.
The gift card could be used to offset the amount of the corresponding product/s in your next order, but does not include shipping cost. And please kindly note that it could only be used once.
For more details about the gift card, here is the link: https://www.azzlee.com/return-policy.html

They have not yet sent the address for returns!

I would high recommend that you never shop with Azzlee! They do not sell quality products and do not stand behind their products. I'm sorry I trusted them as a legitimate company.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
Follow Micheline D.
Unfollow Micheline D.
Share Review
Report Review

Casual cascading ruffled tank
July 6, 2023

Très mauvaise expérience. Le tissu est trop mince et n'est pas de la couleur de la photo, mais plus pâle tirant sur le jaune. Je ne le recommande pas.

Date of experience: June 6, 2023
New Hampshire
1 review
0 helpful votes
Follow Linda J.
Unfollow Linda J.
Share Review
Report Review

Customer service
July 6, 2023

I was unsatisfied with 2 out of the 4 blouses, one is see through, the other did not fit right. I would like to return them. I have sent many emails to service no response to date.

Date of experience: June 6, 2023
California
2 reviews
0 helpful votes
Follow Donna S.
Unfollow Donna S.
Share Review
Report Review

Not sure the sizing is right. Seems to vary. Only 1 garment was poor fitting. Unhappy that materials are not disclosed beforehand. Would have not purchased those of all cotton.

Date of experience: June 5, 2023
Washington
1 review
0 helpful votes
Follow Gretchen F.
Unfollow Gretchen F.
Share Review
Report Review

I was happy to find some cotton knit shorts in a little size! Unfortunately the smallest size is still too large for me. Also, they are a woven fabric, and I mistakenly thought they were going to be in a cotton knit. I will pass these shorts along to someone else who will fit better.

Date of experience: June 5, 2023
Minnesota
1 review
0 helpful votes
Follow Virginia M.
Unfollow Virginia M.
Share Review
Report Review

Need better customer service.
July 6, 2023

Hard to contact someone at customer service. Pants were much to tight at waist.

Date of experience: June 5, 2023
Australia
1 review
0 helpful votes
Follow Sally V.
Unfollow Sally V.
Share Review
Report Review

Holiday shopping
June 6, 2023

Easy to navigate site. Great! So much to choose from. Lots of lovely styles. Very happy with my purchases

Date of experience: June 5, 2023
Australia
1 review
0 helpful votes
Follow Judy Q.
Unfollow Judy Q.
Share Review
Report Review

Overall experience
June 6, 2023

So easy to order - quick delivery
Ensure you check your personal measurements to match up with Azzlee's and fit of your new clothes will not disappoint!

Date of experience: June 5, 2023
Indiana
1 review
0 helpful votes
Follow Sue P.
Unfollow Sue P.
Share Review
Report Review

Disappointed
June 6, 2023

Was not to bad but was a little slow when responding to an email

Date of experience: June 5, 2023
Arkansas
1 review
0 helpful votes
Follow Charise F.
Unfollow Charise F.
Share Review
Report Review

So so experience and products
July 6, 2023

Ordering was fine, but one blouse is very disappointing and the other is okay. I really like the necklace!

Date of experience: June 5, 2023
Arizona
1 review
0 helpful votes
Follow Eleanor X.
Unfollow Eleanor X.
Share Review
Report Review

The website described both shirts as "cotton blend". The labels on both said "100% polyester". The quality of both the fabric and the sewing is poor. I am in the process of trying to return both. I have sent 3 emails, but don't yet have a return address for them.

Date of experience: June 5, 2023
New Zealand
1 review
0 helpful votes
Follow Leigh X.
Unfollow Leigh X.
Share Review
Report Review

Leigh
June 5, 2023

Loved both items. Service was fast items as shown in photos

Date of experience: June 5, 2023
Nevada
1 review
0 helpful votes
Follow Lynne U.
Unfollow Lynne U.
Share Review
Report Review

Bought a shirt that does not for and I have sent five emails to the company and they do not reply. The website says they will reply in 24 hrs well that is a lie. So you only have 30 days to return it their website says not to send back an item until you have contacted us and we have replied. Well, they don't reply so I am almost at my 30 days and still have the shirt and no replies from the company.

Date of experience: June 5, 2023
Texas
1 review
0 helpful votes
Follow Susan L.
Unfollow Susan L.
Share Review
Report Review

Refund requested
July 5, 2023

Just not what fits my style. The clothing didn't resemble the photos on the website.

Date of experience: June 5, 2023
Minnesota
2 reviews
0 helpful votes
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

I can't address the merchandise because we can't seem to get it. We placed an order on May 19, I received notice today yesterday that it had shipped. According to their tracking software, it has not. It should not take weeks to pull an order!

Date of experience: June 5, 2023
California
1 review
0 helpful votes
Follow Melissa V.
Unfollow Melissa V.
Share Review
Report Review

Very disappointed!
July 5, 2023

I think the blouse is poor quality I've been trying to return it and have yet to be sent the code and address necessary to make the return.

Date of experience: June 5, 2023