Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Azzlee

Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
grey stargrey stargrey stargrey stargrey star

Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow MO N.
Unfollow MO N.
Share Review
Report Review

Great prices. Easy to order. Good for summer basics.

Date of experience: June 6, 2023
New York
1 review
0 helpful votes
Follow Debra G.
Unfollow Debra G.
Share Review
Report Review

Help
July 7, 2023

I am trying to complete a return and have not gotten very far.

Date of experience: June 6, 2023
New Mexico
1 review
0 helpful votes
Follow Kathy J.
Unfollow Kathy J.
Share Review
Report Review

Average
July 7, 2023

The experience of purchasing and receiving we're fine. It was the product that I did not care for. I feel like the online pictures did not reflect the actual product itself.

Date of experience: June 6, 2023
Kenya
1 review
0 helpful votes
Follow Mary H.
Unfollow Mary H.
Share Review
Report Review

No stars
July 7, 2023

I never received my order. And never have been given a reason why.

Date of experience: June 6, 2023
Rhode Island
1 review
0 helpful votes
Follow Geri O.
Unfollow Geri O.
Share Review
Report Review

Return
July 7, 2023

I have been trying to return items for two weeks and yet no response on how to do this I will never order from this company again it is way to difficult

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
Follow Inge T.
Unfollow Inge T.
Share Review
Report Review

Azzlee products
June 6, 2023

Products were all beautiful. I would heartily recommend!

Date of experience: June 6, 2023
Arizona
1 review
0 helpful votes
Follow Cosetta U.
Unfollow Cosetta U.
Share Review
Report Review

Never received the order
July 6, 2023

So my order was placed May 13,2023 received tracking number and thought all was good. Any tracking of the package stopped on May 23,2023 and I have not received any of my order as of today, June 6,2023. Had to open a dispute, response was they do not know why tracking has not continued but will get back. No further communication from them. Very dissatisfied, and hopefully I'll be refunded.

Date of experience: June 6, 2023
Indiana
1 review
0 helpful votes
Follow loretta I.
Unfollow loretta I.
Share Review
Report Review

Lack of communication
July 6, 2023
Updated review

I liked most of the items I ordered except the sizing was way off on a couple of the items. I have tried to get informaton about returning the two items that are to small but have yet to receive a reply with instructions (apparently you can't just return them). There is a small window of time to return the items,maybe they are letting time run out before responding, I don't know. But it seems as if I'm going to be stuck with some items I can't wear or return, nearly $60. I will not be ordering from this site again if that happens.

Date of experience: June 6, 2023

It was easy
May 14, 2023
Previous review

It was easy

Date of experience: May 14, 2023
Colorado
1 review
0 helpful votes
Follow ARuth E.
Unfollow ARuth E.
Share Review
Report Review

First time I have bought this brand.Never got a confirmation of my order by email, so could not identify my order number.
Thank you for following up when I tried to contact you after I received the clothing.

Date of experience: June 6, 2023

First time I have bought this brand
May 17, 2023
Previous review

First time I have bought this brand.

Date of experience: May 17, 2023
New York
1 review
0 helpful votes
Follow Rita U.
Unfollow Rita U.
Share Review
Report Review

Run small
July 6, 2023

Product runs small not true to size very thin and not what I thought it would be.

Date of experience: June 6, 2023
Michigan
1 review
0 helpful votes
Follow CherylB P.
Unfollow CherylB P.
Share Review
Report Review

It was ok
June 6, 2023

It look a long time to arrive, but finally didIf you need something quickly, I wouldn't recommend this site.

Date of experience: June 6, 2023
Canada
1 review
0 helpful votes
Follow Lynn L.
Unfollow Lynn L.
Share Review
Report Review

Nice clothes
June 6, 2023
Updated review

Easy to order. Nice, basic clothing to update my summer wardrobe.

Date of experience: June 6, 2023

Could not use SS10 code at checkout
May 17, 2023
Previous review

Could not use SS10 code at checkout

Date of experience: May 17, 2023
Canada
1 review
0 helpful votes
Follow Hailey S.
Unfollow Hailey S.
Share Review
Report Review

Not a place I would shop again
July 6, 2023

I revived my package five weeks after purchase.3 tops where too small. I tried emailing 5 times. They do not have a phone number. They would not refund my money. In the end offered me 30% back. Guess it's better than nothing. But poor customer service

Date of experience: June 6, 2023
California
1 review
0 helpful votes
Follow Jacqueline L.
Unfollow Jacqueline L.
Share Review
Report Review

Good quality clothes but bad sizing!
July 6, 2023
Updated review

The sizing doesnt match up and I had to take my pants to a tailor to get taken in but the quality is good. The images reflect exactly what you order.

Date of experience: June 6, 2023

The sizing does match up so trying your clothes based...
May 17, 2023
Previous review

The sizing does match up so trying your clothes based on size and we'll see what happens when they arrive.

Date of experience: May 17, 2023
Nebraska
1 review
0 helpful votes
Follow Trudy P.
Unfollow Trudy P.
Share Review
Report Review

Dissatisfied
July 6, 2023

Hideous, I could go on but what's the use.
What else do you want me to say about this blouse.

Date of experience: June 6, 2023
Florida
1 review
0 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Share Review
Report Review

Capri pants
July 6, 2023

Unhappy will the fabric and style. Also the fit was very unflattering.

Date of experience: June 6, 2023
Florida
1 review
0 helpful votes
Follow Patricia Q.
Unfollow Patricia Q.
Share Review
Report Review

Not satisfied
July 6, 2023

I am still waiting for customer service to tell me how to exchange my items.

Date of experience: June 6, 2023
Colorado
1 review
0 helpful votes
Follow Joan M.
Unfollow Joan M.
Share Review
Report Review

Must return
July 6, 2023

I need to return the shirt but it's not very simple.

Date of experience: June 6, 2023
Pennsylvania
1 review
0 helpful votes
Follow Linda K.
Unfollow Linda K.
Share Review
Report Review

Ad
June 6, 2023

I am disappointed that the Facebook ad said the clothes were made in South Carolina, however, the tags say made in China.
I will not buy again.

Date of experience: June 6, 2023
Arizona
1 review
0 helpful votes
Follow Robyn N.
Unfollow Robyn N.
Share Review
Report Review

Pictures not representative
July 6, 2023

Some of the products are ok, others are of very poor/low quality. Trying to make a return and can't get a reply from them.

Date of experience: June 6, 2023