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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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California
1 review
0 helpful votes
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Difficult to return items
July 8, 2023

You make it very difficult to return an item and you don't even have a customer service phone number to call...not good business

Date of experience: June 7, 2023
New York
1 review
0 helpful votes
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Azzlee has a terrible return policy. Does not respond in a timely manner and then tries to have you accept less than you paid for item i.e., 30-50% of cost would be refunded on top of postage which you have to prove was sent by adding tracking. I will never buy from this company again.

Date of experience: June 7, 2023
Australia
1 review
0 helpful votes
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First time shopper
July 7, 2023

Dissapointed that items aren't as I pictured them - pictures used on site are blurry and unable to zoom in or see more than one view of each item. No info with items for return for change of size etc... Probably wouldn't shop again.

Date of experience: June 7, 2023
Canada
1 review
0 helpful votes
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Ok
June 7, 2023

La grandeur des pantalon est correct mais pour les hauts le large est fait plus petit. Pour l'ensemble tout est correct.

Date of experience: June 7, 2023
Arizona
1 review
0 helpful votes
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Nothing like the picture
July 7, 2023

Not happy with purchase, looked more linen type fabric, but when received it was ryon and a bit shiny. Too expensive to ship back as I already paid for shirt plus shipping fee. Will keep and wear inside the house only

Date of experience: June 7, 2023
New Hampshire
2 reviews
0 helpful votes
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No title
June 7, 2023

Very easy and pleased with the products. Great selection and styles

Date of experience: June 7, 2023
Maryland
2 reviews
0 helpful votes
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Requested a return process.
July 7, 2023

I have not heard back from them. Still waiting return process information.

Date of experience: June 7, 2023
Michigan
2 reviews
1 helpful vote
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It started out so well...
July 7, 2023

Shopping was the easy part. On April 17 I chose 4 items that I really liked and they came quickly and they fit! I was happy! Except I ordered 4 items and rec'd 3. There was no explanation with my package so I emailed the company. I didn't receive a reply so about 5 days later I emailed again. I rec'd a reply that my item was on backorder. I emailed again asking if it was available in a different color but rec'd no reply to that so I sent another email asking for a refund. My reply was fairly immediate that I would receive a refund in 15-30 days! It's been 25 days and I'm still waiting.

Date of experience: June 7, 2023
Florida
1 review
0 helpful votes
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Shopping was fine.
July 7, 2023

Enjoyed shopping a azzlee. Had trouble trying to find care instructions and materials in product. Still have not figured out how to return a product.

Date of experience: June 7, 2023
France
1 review
0 helpful votes
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Cette robe me va très mal je ne pourrais pas la porter pour un mariage, e voudrais la changer contre autre chose.

Date of experience: June 7, 2023
North Carolina
1 review
0 helpful votes
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Awful customer service
July 7, 2023

Customer service is difficult to get in contact with. I've now sent 4 emails trying to return. I think the return window will close before I get any response. Awful..

Date of experience: June 7, 2023
Australia
1 review
0 helpful votes
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Disappointed
July 7, 2023

All 3 garments were not as described. Very disappointed with them when they arrived. Will use as rags

Date of experience: June 7, 2023
Ohio
1 review
0 helpful votes
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Cheap material
July 7, 2023

Items are made from cheap materials and shrink once they're washed

Date of experience: June 7, 2023
Australia
2 reviews
0 helpful votes
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Deluvery
July 7, 2023

No great had to email a few times to find out where my order.

Date of experience: June 7, 2023
California
1 review
0 helpful votes
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Not what I hoped for.
July 7, 2023

Granted the price is low but I guess you get what you pay for. Pictures look great on the website - it is NOT what shows up. Quality and fabrics are very cheap. I have been trying to return the items I bought. (Still in the process... maybe) Initially the email address they say to use - nothing shows up when you type it in. Finally after trying different ways of contacting them - I got a response about 10 days later asking for details. Then another week and another email asking for pictures of tags and labels. All of which I have done. I await a response. I've read that others have been scammed by this website with either products not showing up or unable to return. Can't recommend it.

Date of experience: June 6, 2023
Colorado
1 review
0 helpful votes
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Not happy
July 7, 2023

I'm asking for a refund. They gave me three options and I choose the 30% refund without returning the items. I'm sure postage to return will be too much. I didn't like the tops I purchased at all.

Date of experience: June 6, 2023
Utah
1 review
0 helpful votes
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Return
July 7, 2023

Clothes didn't fit please don't make me do this thank you

Date of experience: June 6, 2023
Illinois
1 review
0 helpful votes
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Overall experience
June 7, 2023

Delivery very timely. Clothing ordered fit well. All was good.

Date of experience: June 6, 2023
Australia
1 review
0 helpful votes
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Dissatisfied!
July 7, 2023

Worst on line shopping experience ever. Took ages to arrive with 1 item missing. Sizing is all wrong. Every time I try contacting them it keeps telling me my message can't be sent.

Date of experience: June 6, 2023
Australia
3 reviews
0 helpful votes
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Recent purchase
June 7, 2023

Garment arrived safely and was well packaged. Delivery was in good timing. I would use this company again.

Date of experience: June 6, 2023