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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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I have not received my order, when will i receive it? I sent an email and have had no response.
My neighbour received my order. The followup when I contacted you about not having the order was slow. I was pleased with the item and it was well packaged.
I received the items I ordered, but returned them as they weren't what I wanted. I still have not received a refund. I took them to the UPS store on 5/24/23.
Awful! Will spread the word…Don't purchase from this company!
Scammers
I need to exchange my items. However, it now has been close to two weeks and 3 emails! Still waiting! Not 24 hrs.,like they say you will hear from them!
The sizes are for preteens. Extremely small. Arrived with no receipt. I want to return for a full refund but do not know how. Very disappointed. I will not use your company again.
My order arrived in a timely manner. They kept me up to date on shipping.
Horrible--just over and over again--i want to return
The day I received my jean I tried them on the did t fit. (The size I usually wear). I email your company to find out how i return them.
I finally got an email back giving me some options. I took the gift card but I haven't seen the gift card yet.
Great experience
You had the style I really wanted to wear.
Beautiful colors
Not a true fit to size
Confusing return instructions
The cover doesn't look professionally sewn and the arm circumference is too small for an XL
I would return items that do not fit but no label to return
I will not order again if this is the quality I will receive.
Looking forward to recieving the clothes! :)
I would love to review this but it is lost in the mail and I have not heard back from customer service.
Delivery as expected. Easy to order and I appreciated the tracking number in the shipment confirmation email.
Took a little while…but it did get here. Thank you
Fast delivery my daughter loves her horse top. Nice light weight material.
1st time shopper will not order again one shirt i will not wear as fit is so bad
1st time shopper we will see what happens and if it comes in within 10 days
Nothing fits. It's much too small at the hip area.
Pictures do not match the actual merchandise.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members