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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Delivery fairly quick, communications good, but clothing not as appeared on web site
Thank you, first time hoping it will be successful
I have requested returning my order for a week, and haven't gotten return instruction yet. It takes forever to get response from customer service. Very bad communication experience.
Don't Loved the dress but not true to size! I was very disappointed. The cost to return was too great. I had to give the dress to my granddaughter.
Thank you. I like the dress. But it isn't yellow. It's very gold.
I have had poor response after several emails to Emma and Chrystal. I have complied with all their instructions and offers they have sent. But zero response back from them…on the gift offer/promo code they offered and said they would send, for which I never received and I finally gave up. I have also requested, per Azzlee instructions, for the return address for the item I ordered, a full refund, minus the shipping which I will pay for, and still no response.
Would not buy again because of the sizing. The blouses ran small in size and is tight in bust area.
I even bought a larger size to make sure they where loose. Did not call because I was sure they would not do anything about it.
I have received the products and they correspond to what I expected. The assistance is very good
Too long sleeves length. No buttons. Can tell more stretch.
Depends on if I receive information on returning the shirts because they are too big!
Disappointed.disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed
I need to return but have not been given an authorization or an address to return it to.
All i get is repeated mention of don't return to the address from which it was sent. I get that.
Just simply reply to my request.
No other companies i deal with make this so difficult!
T-shirt orange dress, need larger size
Denim button down front need 2 size bigger
Rust pull over top size larger
Need label to return please.
Will also return butterfly pant, do not wear polyester.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members