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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Website says customer has to go through customer service BEFORE returning for refund. No response after multiple emails.
DON'T BUY FROM AZLEE! CAN'T RETURN TO GET REFUND
Would try again. Would be careful how I order however. Am always concerned about cost of return.
Fast delivery. Well made items. Good fit. Thank you.
Not like the photo shown. Not at all. I didn't send them back and should have. Will not purchase anything again.
I received a notice on 6/16/23 that my order was on the way. Tracking has shown that it has not been received yet at the Bloomington,IL USPS yet. I have informed Azzler that I have not yet received it. No response so far.
After several attempts through web site ( only option given), have heard nothing about receiving a return label. Which will be at my expense.
Using the website was easy. I was able to purchase several items for summer!
My overall shopping experience was quick and easy. I did not have to contact customer service or return anything so I can not speak about those experiences. I would probably order from them again in the future. Their prices are consistent with the quality of the merchandise.
I have received my order, unfortunately even though I followed the size chart provided the sizing and fit didn't work for any of the pieces I ordered. I contacted the company as per their procedure to do a full return and refund on the day of delivery (which was 5 days ago) and I have yet to receive any contact to arrange my return and refund.
Hoping to hear from them soon. The clothes is nice but this just didn't work out for me.
Communication on shipping was good, shipping was timely. Two of the shirts I'm unhappy with the quality and fit. The dress I still like, but need to have the shoulder pieces altered. The butterfly shirt is nice and I love it.
Sono arrivati in tempi più lunghi di quelli presentati nel sito. I prodotti non sono come me li aspettavo vedendo le foto.
I have never received my purchases. Please follow this up. And send my purchases immediately.
Like the casual styles
But quality not good was expecting a lot better from what the photos were very deceiving
I am not happy with the blouses. They wrinkle eay too much and I dont find the fabric very soft.
I love all of the shirts! They look like they are nicely made and are very cute!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members