On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Love the color but style didn't look good on my thin frame. In the process of getting an exchange for something else. Customer Service is not readily available. Finally someone emailed back. Hopefully, they will work with me...
I ordered what I thought was a nicely made summer dress,not worth the money I paid! Never again!
I have been waiting 24 days for my items to arrive. The tracking system doesn't show any movement since my order was placed. I have been billed for the items I purchased and the response from the support team was that my shipment was on the way and I should just keep waiting.
The clothes come from China so getting a refund is quite difficult. I agreed to receive a 20% refund and keep the item vs paying a high return fee.
Good, prompt delivery, nice loose fitting- good sizing.
Azzlee dealt with my order quickly and despatch time was swift. I am very happy with the items I ordered
Quick and easy, items fit. Ship time was appropriate.
Great ordering and delivery experience! The pants fit well, but I would get a size larger next time.
The garment arrived really *******@nd was what I expected colour wise
Sizes are not correct according to the size charts
I will need to return the dress. It was too small. How do I do that?
Where is it? Cancel my order if you can't deliver.
One pair of pants too tight in waist. The other pants were not even what I ordered.
Very disappointed by the quality of the clothing and material used. Won't order from here again.
Wore it for a casual wedding… very hip and comfortable :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members