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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,879 reviews

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California
2 reviews
0 helpful votes
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Horrible all around...
August 9, 2023

There was no purchase documentation with the shipment. The items were in plastic bags but there was no useful labels on the bags. I wanted to return some of the items (3 blouses were very sheer, one item was too small) but there was no clear instructions how return items. I emailed many times asking for return shipping paperwork and never got an answer. The only way I could get a response from them was to contact my credit card company and have them reject the card purchase. I received a response finally and they offered to refund 1/2 the amount and keep all the the clothes!
When I washed the items I wanted to keep the shirts shrank.

Date of experience: July 9, 2023
New York
1 review
0 helpful votes
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I should have done more research. I got burned before by one of these Chinese places. This was worse than before.

Date of experience: July 9, 2023
New Zealand
1 review
0 helpful votes
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LongsleeveTshirt top
July 10, 2023
Updated review

All gd thanks picture looked thicker material but more tshirt type my fault still happy thanks

Date of experience: July 9, 2023

Easy site to follow thanks
June 20, 2023
Previous review

Easy site to follow thanks

Date of experience: June 19, 2023
California
3 reviews
0 helpful votes
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Last Time
August 9, 2023

Items look much better in the pictures. I don't like the quality, the fit, will never order from here again.

Date of experience: July 9, 2023
California
1 review
0 helpful votes
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Disappointing
August 9, 2023

Ordering was easy and delivery was timely. That unfortunately is the extent of the good news. The items were all improperly sized and the return policy is a joke. First, you can only initiate a return by email and it must be done within 30 days. You can't try on the clothes and it must be returned exactly in its original packaging. They won't give you the return address unless it meets their criteria. In the meantime they are slow to respond and when they do respond they highly recommend you take their offer of 50% refund and you keep the clothes that doesn't fit. At this point I'm doubtful I'll ever see a refund.

Date of experience: July 9, 2023
Tennessee
1 review
0 helpful votes
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Terrible experience
August 8, 2023

Ordered once and the clothes did not fit (maybe I ordered wrong size) but couldn't return them. They did give me a credit so I could order again but this time the outfit was ridiculously non-tailored and felt like plastic. Now I have 2 outfits I can't wear and out more money.

Date of experience: July 9, 2023
Canada
1 review
0 helpful votes
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Easy to order, delivery good. Some materials too thin.

Date of experience: July 9, 2023
Florida
1 review
0 helpful votes
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Items sent to me
August 8, 2023

I was disappointed in the items I received. I didn't care for the polyester material. In the site online one is not able to know what materials are used in the garments. Also sizing was off I often wear a L, but decided to give myself a leeway so I ordered XL In everything. One item was too small, one was way too big and the others snug. I am returning all the items I purchased. They looked great online, but buyer beware.

Date of experience: July 9, 2023
New York
2 reviews
0 helpful votes
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Not done yet
August 8, 2023

Waiting to hear about the credit I am suppose to receive

Date of experience: July 9, 2023
Oklahoma
1 review
0 helpful votes
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I placed my order on 6/12 in order to receive it before I left on a trip on 6/29. I did not receive it on time for the trip. When I got home and saw the clothes I was very disappointed. I should have known - you get what you pay for. This was my first and will be my last order.

Date of experience: July 9, 2023
Massachusetts
1 review
0 helpful votes
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None
August 8, 2023

A little hard to navigate your page, I can't easily go back to what I was looking for and had to re-search each time

Date of experience: July 9, 2023
Michigan
1 review
0 helpful votes
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Disapointing
August 8, 2023

Not happy with the product and return policy is complicated and time consuming.

Date of experience: July 9, 2023
Michigan
1 review
0 helpful votes
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Terrible product and service
August 8, 2023

The blouse was not even close to US sizing. Return experience has been disastrous. Warning all I know.

Date of experience: July 9, 2023
New York
1 review
0 helpful votes
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Have not yet received this order!
August 8, 2023

You're sending me emails to rate my experience and product but I haven't received anything yet!

Date of experience: July 9, 2023
Ohio
1 review
0 helpful votes
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First time
August 8, 2023
Updated review

First time ordering with you, not very satisfied with the return process.

Date of experience: July 9, 2023

First time shipping with you, hope I will be satisfied
June 19, 2023
Previous review

First time shipping with you, hope I will be satisfied.

Date of experience: June 19, 2023
Canada
1 review
0 helpful votes
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Website is Easy to use..
July 9, 2023

Pleased with the many options and website easy to navigate.

Date of experience: July 9, 2023
New York
1 review
0 helpful votes
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Awful
August 7, 2023

Terrible very bad customer service. They don't get back to you

Date of experience: July 8, 2023
New Jersey
3 reviews
0 helpful votes
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Adorable tank!
July 8, 2023

Excellent place to order from! That's it! Thanks. Fast shipping

Date of experience: July 8, 2023
New York
1 review
0 helpful votes
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My order
August 7, 2023

I ordered 3 tops at the end of May and two tops arrived at the post office at the end of June. I had to pick them up from the post office and thankfully I did because the address was wrong on the packet. Informed customer service so that the third top could be delivered to my address. Today - 8th July i am informed that the package has been delivered but I have not received my top. Very disappointed because the two tops I received are really nice. Customer service and delivery needs improvement.

Date of experience: July 8, 2023
Italy
1 review
0 helpful votes
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Delivery and quality ok
July 8, 2023

The delivery was fast enough. Good quality of the product

Date of experience: July 8, 2023