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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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New Jersey
1 review
0 helpful votes
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Extremely Disappointed
August 9, 2023
Updated review

I never received my order. It has been over a month and despite several emails to customer service - still nothing. They did charge my credit card though! Scam.

Date of experience: July 10, 2023

Like the website
June 17, 2023
Previous review

Like the website

Date of experience: June 17, 2023
Colorado
2 reviews
0 helpful votes
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Frustrated
August 9, 2023

The delivery was quite frustrating. The tracking info was not clear as to where the product was going when it left a facility. And the delivery was quite long, ordered June 19 and arrived July 10. It came from China. But then it went from Los Angeles to Nevada to Indiana and delivery was supposed to be to Colorado. And no update from Indiana until it was tracked to be delivered the next day.

Date of experience: July 10, 2023
New Jersey
1 review
0 helpful votes
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Will not respond to my emails requesting resolution of return authorization request. Not only deducting return shipping costs, but deducting original "free shipping" costs for return of inferior quality merchandise.

Date of experience: July 10, 2023
New York
1 review
0 helpful votes
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Items do not look like photos
August 9, 2023

The items ordered all look cool on line, but arrived not even remotely resembling the photos. The fabrics were cheap and shiny and the fit of each item is strange. Azzlee was problematic with returns (do send to the return address on THEIR envelope) and you are stuck with no exchange options once you use their credit. I will never order from them again.

Date of experience: July 10, 2023
Ohio
1 review
0 helpful votes
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Big disappointment
August 9, 2023

It was NOT a tunic length as in the photo. It was a box shaped. Short top.

Date of experience: July 10, 2023
California
1 review
0 helpful votes
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Bad
August 9, 2023
Updated review

Only one item fit. Other items were either too big or too small and some of the items were very poor quality

Date of experience: July 10, 2023

It was fast and easy'
June 2, 2023
Previous review

It was fast and easy'

Date of experience: June 2, 2023
Canada
1 review
0 helpful votes
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Mrs
August 9, 2023

I have purchased 9 blouses from them, my first order of 3 blouses was fine, size large.
Second order of 3 blouses 1 size large measured smaller than a medium.
Third order of 3 the writing on the blouse was backwards. I did send Azzlee a picture of the blouse by e-mail as the review sight said the picture was too large.

Date of experience: July 10, 2023
West Virginia
1 review
0 helpful votes
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Loved style, but too small.
July 10, 2023

Easy ordering, but waiting on refund as had to return them because didn't fit!

Date of experience: July 10, 2023
New Jersey
1 review
0 helpful votes
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Returns are difficult
August 9, 2023

I think returning an item is to difficult, IF I say the items are too small, why would you offer me a discount to keep them. It took too long for the second response. They were very quick to offer me options to keep the items at a discount, but when I decided to return them they took their time to respond and still tried to get me to keep the items at a bigger discount.

Date of experience: July 10, 2023
Massachusetts
1 review
0 helpful votes
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Trying to return is a hassle mailing it back to NY not even the store is sketchy. Still trying to get a return credit

Date of experience: July 10, 2023
GB
1 review
0 helpful votes
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Disappointed
August 9, 2023

Sorry not brilliant had to wait far to long tried to cancel but was told it was to late

Date of experience: July 10, 2023
Tennessee
1 review
0 helpful votes
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Can not get a return ticket
August 9, 2023

I received the item. But it did mot fit. I contacted your service department three different times to get a return ticket. So far all I have received is a survey.

Date of experience: July 10, 2023
Canada
1 review
0 helpful votes
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First time Shopper
July 10, 2023

No problems with delivery. Loved the items I chose

Date of experience: July 10, 2023
Florida
1 review
0 helpful votes
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Bad site
August 9, 2023

Terrible site.
Clothes are not as pictured.
Clothes are cheap.
Really disappointed and they don't refund.

Date of experience: July 10, 2023
Texas
2 reviews
0 helpful votes
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Smooth Experience
July 10, 2023

Had no issue with ordering. All items fit w just right and looked as advertised.

Date of experience: July 10, 2023
Missouri
1 review
0 helpful votes
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I am waiting for help regarding a return. I have been offered a 50% refund and to keep the blouse.

Date of experience: July 10, 2023
New Mexico
1 review
0 helpful votes
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No help
August 9, 2023

I want to make some returns and exchanges, I have sent an email 5 days ago requesting returns, and have not received a reply.

Date of experience: July 10, 2023
North Carolina
1 review
0 helpful votes
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Cute but thin
July 10, 2023

Really cute clothes, but these jumpers are not cotton. They are thin sheer material.

Date of experience: July 10, 2023
Italy
1 review
0 helpful votes
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Negative esperience
August 9, 2023

Dalle foto sembravano capi super fini ed eleganti in realtà sono sottilissimi è una vera delusione,mi spiace ma è così

Date of experience: July 10, 2023
Australia
2 reviews
0 helpful votes
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Clothes
July 10, 2023

Easy to follow. Only thing the clothes I chose didn't say what material they were made out of. Not quite what I expected.

Date of experience: July 10, 2023