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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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3 items did not fit. I sent a request to return and never received an answer. I still have the cloths and would like to return for refund if possible. The pants are great and a great fit. Please let me know how to return the items that did not fit and where to return.
There was a lengthy time between time when I placed the order and receiving the order.
I order and it took several weeks to get here. I'm not happy with the clothes. I will not order from here again.
I was pleased with my order. The selection was good and the quality was good as well. This is my second time getting clothes from Azzlee and I will do it again.
I am still waiting for instructions to return my order.
The clothes are amazing but some shirts are too small and I sent an email 2 days ago to re-order and return the shirts but I have not received a response. Maybe you can get a message to them
Another site that's not sized properly fit American women. Way too small.
Excellent experience...I love the clothes I ordered...
Delay in receiving package was the fault of UPS not Azzlee. I will see how good Azzlee is in refunding me for products sent back.
Easy to order. Will wait to rate until I receive my order. Received my pant order. They are cute and comfy. Wish they came in petite size tho.
Pants great, tops never right, fabrics and sizes even when I change them
This company has the worst customer service I have ever experienced. Don't try to return an item they will only give you the tuna around respond after 5 to 7 business days and then keep asking for information until they finally say oh yes we have the returned items and now still waiting for my refund
Poor as for now to make an even exchange, I just need a shipping address so I can get my new clothes
Very disappointing it's too hard to contact. The company takes several attempts to even get a response.
Cheapest clothes. Probably could find better at a dollar store. Return process is a ridiculously stupid process and they don't respond in a timely manner and give you the runaround. If I don't get my refund, I'll dispute with my credit card company.
I loved your styles as pictured but was unimpressed upon arrival. Colors, fit and quality of materials were not as expected especially for the prices.
I love your styles. Sure hope they fit and are as impressive upon arrival.
Prodotti assolutamente normali colori più smorti rispetto alle foto nel complesso acquisto sufficiente
Products good but customer service not responsive, I requested a return label for the blouse because it did not fit me correctly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members