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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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Canada
1 review
0 helpful votes
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Nothing was true to size
August 17, 2023
Updated review

Fun looking at the styles available but overall poor quality. Good customer service

Date of experience: July 18, 2023

Fun looking at the styles available and previewing...
June 28, 2023
Previous review

Fun looking at the styles available and previewing fall styled

Date of experience: June 27, 2023
Canada
1 review
0 helpful votes
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Casual outfits
July 18, 2023

Pleasantly quick. Hoping quality of shipment is great!

Date of experience: July 18, 2023
Florida
1 review
0 helpful votes
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No Response
August 17, 2023

I have sent several emails requesting information on how to return merchandise and have not gotten a response. I was disappointed in the quality of the material & the fit.

Date of experience: July 17, 2023
California
1 review
0 helpful votes
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Never got the products
August 17, 2023

Not great. And they want me to add 50 characters, how's this---do not use them, do not use them, do not use them.

Date of experience: July 17, 2023
Texas
1 review
2 helpful votes
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Just Don't!
August 17, 2023
Updated review

Package took over two weeks to arrive. Wrote to emails to customer service. No response. Package finally arrived by USPS. Package came from China! First inspection of dress, the polyester overlay is teal and not the same light blue as the dress. The dress itself was pretty. The dress was marked large but was probably a JUNIOR Large. I am unable to contact anyone to get this returned. I will NEVER order from them again! Lessened learned!

Date of experience: July 17, 2023

Excited to get the pretty dress!
June 24, 2023
Previous review

Excited to get the pretty dress! Great reviews!

Date of experience: June 24, 2023
North Carolina
1 review
0 helpful votes
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ORDERS
July 18, 2023

RECEIVED MY ORDER AS STATED BY THE COMPANY; HOWEVER, THIS WILL BE MY FIRST TIME RETURNING SO HOPEFULLY THAT WILL GO WELL.

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
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X
August 17, 2023

Not one single item was the correct size. I ordered 3X according to your size chart. What arrived XL at the largest.

Date of experience: July 17, 2023
Missouri
1 review
0 helpful votes
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Great color!
July 17, 2023

Blue color is vibrant. Very complimentary.
Sizing was on target.

Date of experience: July 17, 2023
Michigan
1 review
0 helpful votes
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Disappointed
August 16, 2023

Shipping took too long. Styles pretty. Sizes accurate

Date of experience: July 17, 2023
Maine
1 review
0 helpful votes
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Poor
August 16, 2023

If you are not satisfied with the product very difficult to get an address to send back. Still waiting a response since July 9th. 8 days ago and still no Address for my returns.

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
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Very unacceptable customer service
August 16, 2023

The two tops I ordered from Azzlee were fine except they did not fit. I contacted Customer Service for a refund who advised they did not want the tops back but would refund 30% of my cost less their shipping fee. I did not accept this offer and asked for a full refund. The reply was that they did not want the tops back and they would give me 50% back. A further offer of 70% back was made. I eventually capitulated and agreed to a full refund less $5 per top handling fee, and I would not return the tops to them. I don't want the tops - they do not fit, I will not wear them, I was willing to mail them back. This experience has been totally unacceptable.

Date of experience: July 17, 2023
Florida
1 review
0 helpful votes
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A Little Disappointing.
July 17, 2023

Even though my experience was somewhat disappointing, I will still try again. I just wish there were items for shorter people. It seems like everything is geared for taller individuals. If only the measurements will indicate that the sizes are for taller individuals. I hope this changes in the future.

Date of experience: July 17, 2023
Canada
1 review
0 helpful votes
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Not Happy
August 16, 2023

Still waiting to hear from Azzlee to deal with returning items.
I will never order from these sites again.

Date of experience: July 17, 2023
Minnesota
1 review
0 helpful votes
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Floral dress review
August 16, 2023

It was fine. My order came quickly I must have missed the info on the length of the dress as it is much longer than the picture shows.

Date of experience: July 17, 2023
New Jersey
1 review
0 helpful votes
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Okay, But.
August 16, 2023

Design is darling, but the shirts did not fit well - for me.

Date of experience: July 17, 2023
Florida
1 review
0 helpful votes
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Summer dress needs to be returned
July 17, 2023

I need to return the summer dress. It does not fit.

What's the best way to return it?

Date of experience: July 17, 2023
New York
1 review
0 helpful votes
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I gave this 4 stars because delivery took a long time.

Date of experience: July 16, 2023
Texas
3 reviews
0 helpful votes
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White cotton pants
July 17, 2023

This was my first order from this company and I was pleased. Shipping was prompt and order was as expected.

Date of experience: July 16, 2023
New York
1 review
0 helpful votes
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Return
August 15, 2023

Have been trying to get an address to return my items
Can not get anyone to respond

Date of experience: July 16, 2023
North Dakota
1 review
0 helpful votes
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Judy
July 16, 2023

I still have not received my order. I have messaged twice, get responses, but no package in the mail.

Date of experience: July 16, 2023