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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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District of Columbia
1 review
0 helpful votes
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Thin
July 19, 2023

The materials seem to be thin on several of the items I purchased.

Date of experience: July 19, 2023
Colorado
2 reviews
0 helpful votes
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Order not received
August 18, 2023

My order is missing since July 6th (now July 19th) and a resolution has not been proposed. I can't review the products I ordered.

Date of experience: July 19, 2023
Texas
1 review
0 helpful votes
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Customer Service
July 19, 2023

Customer service was responsive when I reported that a shirt needed to be returned.

Date of experience: July 19, 2023
Zambia
1 review
0 helpful votes
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I need to stop buying Chinese clothes
August 18, 2023
Updated review

I've learned my lesson once and for all. The produce hardly ever bee looks like the photos and I can't get my money back.
I'm done.
Won't shop here again.

Date of experience: July 19, 2023

It's good, although would be better if I could ship...
June 28, 2023
Previous review

It's good, although would be better if I could ship to a PO Box!

Date of experience: June 28, 2023
Canada
1 review
0 helpful votes
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1ière fois TAILLES
August 18, 2023

Sur les 4 articles commandés trois étaient trop petits. Nul part il est mentionné que la coupe est beaucoup ajustée et qu'il faut commander une ou deux tailles plus grandes. Le tissus et le design est joli.

Date of experience: July 19, 2023
Florida
1 review
0 helpful votes
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Not that good. I gave away the entire order to needed person

Date of experience: July 19, 2023
Canada
1 review
0 helpful votes
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Disappointed
August 18, 2023

The shopping experience itself was positive. All pieces were received quickly and properly packages. However, I was disappointed with the clothing. I barely recognized the actual pieces from the images on the site, the material is extremely thin and the fit was not consistent. Three tops, all the same size but fit was completely different - one too small, one too big.

Date of experience: July 19, 2023
South Carolina
1 review
0 helpful votes
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Prices are 60% higher for the exact items I purchased from you.
The casual white shirt with dragonfly I asked for a size XL, you shipped a size S
The casual blue neck blouse doesn't look like the picture.
The other 2 blouses are ok it's just I can get them for less than $10.
I would happily return my order.
I didn't realize that Azelee is different from Temu with exactly the same items with 60-70% less $$$$

Date of experience: July 18, 2023
Florida
1 review
0 helpful votes
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Return/Exchange process is not good
August 18, 2023

No phone number to call and email responses takes days. I have had to send multiple emails and still do not have the information and responses I need to handle my return.

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
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Review
July 19, 2023

All the items are very nice just too small, I usually wear a medium and that is what I ordered.
Suggestion when ordering order 1 size up.

Date of experience: July 18, 2023
California
1 review
1 helpful vote
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Not the best shopping experience
August 18, 2023

I ordered four items, they processed my order right away, I received in the mail within days… unfortunately, none fit. Their sizes run small.

When ready to return my purchase, I carefully followed their return policy steps. The return is advertised as easy, but isn't! The process is complex, I have to pay shipping and the items go through an inspection process once received in their end. If they pass inspection then I'll get my money back. Also,2 other options in lieu of returning the items are available, the problem is that they'll get you, no matter what!

Date of experience: July 18, 2023
Utah
1 review
0 helpful votes
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Order
August 18, 2023

Order took too long. No answer, trying to get a hold of someone is a joke. Size sucks

Date of experience: July 18, 2023
New York
1 review
0 helpful votes
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Unhappy customer
August 17, 2023

I have not received my order, it's been one month. I've emailed several times but response is vague, unable to talk with customer service representative. I'm concerned,they have charged credit card but no merchandise delivery!
Very dissatisfied customer!

Date of experience: July 18, 2023
Massachusetts
1 review
0 helpful votes
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Review
July 18, 2023

Ordering was easy. Order took longer than I expected to arrive. All of my order came together. I am trying to return my order, but need to get directions from Azalea.

Date of experience: July 18, 2023
New Jersey
1 review
0 helpful votes
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Dress
August 17, 2023

I should have read the reviews this dress is not true to size. It's at least a size too small. I order the medium which stayed size 8-10. I wear size 8 jeans and wear a medium for everything else. This dress is at least 1 size too small

Date of experience: July 18, 2023
Nevada
1 review
0 helpful votes
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I have contacted the company several time. I told them iam not I te tested i. Their product because the one item I received is big and gabriel it's bad quality the still have a resolve the issue.

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
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I ordered a few pieces I've been admiring for a few months and I'm not disappointed. They are all comfortable and stylish and the colours are vibrant.

Date of experience: July 18, 2023
Missouri
1 review
0 helpful votes
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Not satisfied
August 17, 2023

It took forever to receive the package and when I did there was no information on how to return it.

Date of experience: July 18, 2023
Washington
1 review
0 helpful votes
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Not the same color as the picture
August 17, 2023

The color of the shirt I ordered was dark rust color, unfortunately the color of the shirt delivered was orange.

Date of experience: July 18, 2023
Canada
1 review
0 helpful votes
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Kermath
July 18, 2023

So far I have had a good experience. I'm waiting for a refund for items that were out of stock and I have to return a few items. If the return experience is good, I will definitely be buying more. I really like their clothes.

Date of experience: July 18, 2023