On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Kina and Tam
Strange Cvlt
Lululemon
Tripulse
Wythe
Land's End
Ben Sherman
Vuori
Bleu Rod Beattie
Free Country
Janji
Marine Layer
Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I did receive my order. The clothing is similar to the pictures in the catalog. The order to took longer then expected to arrive. The tracking system was not user friendly. There was no information in the package to help with returns.
The tops I received were way too small and they took forever to receive. Not even worth sending back. A new shipment of the blouses xl would make me happy but i have no desire to return them as they took forever to receive
Great selection. Would be better if more things or came in other colors.
Easy to order. But waited over a month to get. I love you're style
I had a very Good experience with this vomis y and love the pants I purchased.
The shopping experience was fine. It is the dress with the marks on it with which I am not happy. Won't likely take a chance on this again.
Rec'd different looking shirt. Have been fighting with this company since the day I rec'd it 6 weeks ago for a refund! Very shady Don't order from this company!
It only arrived a couple of days before our event. It was neck and neck if it would even make it. Tracking was a little hard, too. Entering else was great.
….however, as pretty as the pants were, they were too long geared for me. Guess I need a petite, with the leg bottoms able to be shortened. The 'tulip' hem prevented shortening. So I gave them to a friend on whom they fotnperfectly. I am disappointed, but learned a lesson about what I can wear and why I cannot wear.
Ordered 3 shirts did not receive order confirmation. Sent email for information about the order, no response. Ordering time is slow. Please advise return procedure and refund
Thanks
Jane
Easy to shop.
Happy with product.
Product was what I expected.
Took 3 weeks to get my order. The clothes were not as expected. Made in another country guessing China not in California as advertised
I ordered 5 items. I got 3 of them. It took 23 days to receive the order. There is no mention of what happened to the other 2 items. I messaged them yesterday asking about the 2 items and asking how to return 2 of the 3 items as they were much too small. I haven't gotten a reply yet or an acknowledgement of having received my message
Not good exchanging. You are stuck more or less with your wrong size.
Although the photos on the website were beautiful, the articles I received didn't match the look. The tops that I received didn't appear to be of the same cloth as of the photos. The jeans were ok until I buttoned them up and they were uncentered.
I am very pleased with the items i purchased. Will be a repeat buyer
I liked the slacks. They fit well and my wife liked them too!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members