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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

Instant Feedback

16,879 reviews

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South Carolina
1 review
0 helpful votes
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Very nice top
July 27, 2023

I liked the looks of this top, hoping it looks as good when it arrives.

Date of experience: July 27, 2023
Canada
1 review
0 helpful votes
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Buyer Beware
August 26, 2023

The clothing is extremely cheaply made and ill-fitting. Also you have to pay for the shipping to return - which costs more than the clothes are worth!

Date of experience: July 27, 2023
Michigan
1 review
0 helpful votes
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First and last order from Azzlee.
August 26, 2023

Both items are completely unwearable. Sizing is totally off. Didn't bother contacting customer service after reading reviews.

Date of experience: July 27, 2023
Italy
1 review
0 helpful votes
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Serious and rapid!
July 27, 2023

I recommend this site, products are nice and selling is precise

Date of experience: July 27, 2023
Ohio
1 review
0 helpful votes
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A full refund, as requested, would have been most helpful to us both

Date of experience: July 27, 2023
California
1 review
0 helpful votes
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Unhappy
August 26, 2023

I sent an email to support requesting to return all the items in my order. I got a reply several days later with three options. I tried to reply and I get a message that support email is disabled. I sent another message through your website, no response.

Date of experience: July 27, 2023
Michigan
1 review
0 helpful votes
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Jeans fit perfect!
July 27, 2023

I ordered and received jeans a timely manner with no issues.
The jeans are nice quality, stylish and fit perfectly.

Date of experience: July 27, 2023
Maryland
1 review
0 helpful votes
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Worse customer service policy
August 26, 2023

Ordered pants. Immediately realized wrong size ordered. Immediately contacted them to explain. They sent anyway. To return hsve to pay mail plus a $19 fee! Then was told I had options on the return. Keep them - keep them and they will give me a discount but then have to pay mailing new pair etc. they really really didn't want them back. What am I supposed to do with size small when need size large. I strongly advise no one to do business with them.

Date of experience: July 27, 2023
North Carolina
1 review
1 helpful vote
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Wonderful customer service!
July 27, 2023

I contacted Customer Service via email to check on delivery as it took longer than I thought it would. Both times they responded right away and were extremely helpful. The dresses arrived and two didn't fit. Customer Service again responded right away and gave several options for returns/refunds. While not the most generous or convenient return policy, I appreciate their willingness to work with me.

Date of experience: July 27, 2023
Washington
1 review
2 helpful votes
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The items on order took over two weeks to be delivered, although the timing was not necessarily guaranteed in the ad, so maybe I was confused when first checked the tracking schedule and was informed of one date, which didn't happen. I did have to email my concern, and was given new instruction for delivery, "up to ten days, not including weekends,". So we are spoiled with the idea of short delivery schedules, and I can see I will not order online services again from Azzlee.

Date of experience: July 26, 2023

Love the variety and the product descriptions
July 7, 2023
Previous review

Love the variety and the product descriptions.

Date of experience: July 6, 2023
Pennsylvania
1 review
0 helpful votes
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Love this site!
July 27, 2023

I love this site. The clothes are beautiful, the sizes are a true fit, and the prices are good.

Date of experience: July 26, 2023
California
1 review
0 helpful votes
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Long Wait
August 26, 2023

Site suggests the order is shipped within 3 days, but after one week and no update that my order was being processed, I had to inquire via email. Only after another week did I finally receive an email that my order was being processed.

Date of experience: July 26, 2023
Michigan
1 review
0 helpful votes
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Liked all
July 27, 2023

Received all items in a timely manner and all fit. Love everything!

Date of experience: July 26, 2023
West Virginia
2 reviews
1 helpful vote
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I received a message asking me to document whether I received my pants or not. I tried to check the box that I did not get my pants but the computer told me that site couldn't be reached. I have just assumed that I lost my money and I will never get the pants that I thought looked great.

Date of experience: July 26, 2023
North Carolina
1 review
0 helpful votes
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So-so
August 26, 2023

Designs were great, but fabrics too flimsy. Expected better for the price.

Date of experience: July 26, 2023
Iowa
1 review
0 helpful votes
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Very dissatisfied. Shipping took forever. Returns are nearly impossible

Date of experience: July 26, 2023
Louisiana
1 review
0 helpful votes
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Size Issue!
August 25, 2023

I have ordered from Azzlee before and I was satisfied with product, etc! Until now!

Date of experience: July 26, 2023
Ohio
1 review
0 helpful votes
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Good experience
July 26, 2023

I didn't get a confirmation of my order but once I brought it to their attention the response was immediate and my order was delivered promptly

Date of experience: July 26, 2023
South Carolina
2 reviews
0 helpful votes
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Too Small
July 26, 2023

Returning item for refund because item didn't fit my body size.

Date of experience: July 26, 2023
New York
1 review
0 helpful votes
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Nice clothes but run small
July 26, 2023

Both the shirt and dress were very nice but the sleeves were too tight.

Date of experience: July 26, 2023