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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate website. Prompt service. Quick reply to product enquiries.
Return experience was very difficult. I only got 30%
Returns are discouraged by a super tight turnaround (7 days) and discounts are encouraged rather than returns. Deceptive tactic. I will not be doing business with this company again.
I'm still waiting for the gray top! Otherwise I love my other clothes!
Would really like to return all my pieces.no invoice received in package.
Bad not what I thought they would be cheap made will not buy again I put them on and realized they where a hole in them after I wore them out
Followed instructions on returning two of the 4 items I received. It has been a week and I am still awaiting refund.
All clothes look cute. Looking forward to see how they will look on me.
When I couldn't get to the tracking device through the link that was sent, I thought it was a scam. The package did ultimately arrive. One dress didn't fit, another is a bit tight across the chest (not sure yet if I'll be able to wear it) and the other one fits just fine.
I had a return and they responded very quickly. The issue was also resolved in a very timely satisfactorly way.
Smooth and trouble free, thank you. Much appreciated.
I just hope the sizing is accurate I am unable to return
Perfectly fine first time I'm ordering from you, so I will see how the product is. I'm pretty excited about those overalls. A little nervous.
Love the clothing but the clothing is not the size that I normally fit. Not sure where the measurements came from. Maybe Japan?
I was so excited to find the adorable white capris and cute tops. But the quality is poor. Everything is hand wash and hang to dry. It comes out very wrinkly and must be ironed. And then it wrinkles right away while being worn. Don't waste your money. I am very disappointed.
Shipping was timely. There were quality issues. I have. Otified AzLee that I want to retun so,e items, but Azzlee is not too quick to respond
I've previously shopped with Azzlee and I love their products. So…i decided to pick up a few more items. —Diana
The clothes are so cute I just had to place an order. The site was easy to move through and posting payment was very easy. Oh, and the delivery time was acceptable.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members