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Azzlee

azzlee.com
chic, casual, swimwear womenAge 26-45, 46-60
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From the business

Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.


azzlee.com
Newark, NY, United States
Clothing item from AzzleeFashion apparel by AzzleeMerchandise from Azzlee clothing lineAzzlee fashion product

Business Highlights

General

Target Gender: women
Target Age Group: 26-45, 46-60
Price: $$

Shipping

Shipping Cost: $9.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $79

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: chic, casual, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2XL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: email, contact form
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal

How would you rate Azzlee?
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Azzlee Reviews Summary

The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.

This summary is generated by AI, based on text from customer reviews

This company does not typically respond to reviews

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16,879 reviews

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Bahamas
1 review
0 helpful votes
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Easy shopping but difficult returns
August 20, 2023
Updated review

The return process is a bit cumbersome. You don't get a return code right away as you do with just about every other business. You get options for a percentage off and you keep the items. If you decline that, they send you more options for a discount and keeping the product. If it doesn't fit, why would you still want to be out the cost (even though they would reduce it) and have something you can't wear? After declining various options. You finally get return instructions.

Date of experience: August 19, 2023

Good selection and affordable prices!
July 30, 2023
Previous review

Good selection and affordable prices!

Date of experience: July 30, 2023
Nebraska
1 review
0 helpful votes
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Waiting for a response about returning one of the items.
September 18, 2023
Updated review

Very disappointed in customer service and return process

Date of experience: August 19, 2023

I will say more when order is received
June 24, 2023
Previous review

I will say more when order is received

Date of experience: June 24, 2023
California
2 reviews
0 helpful votes
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Not as pictured or described.
September 18, 2023

Material and picture not as description in advertisement. Definitely want to return.

Date of experience: August 19, 2023
Australia
1 review
0 helpful votes
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Sizings are a bit iffy…
September 18, 2023

Ordered a few items. Sizings are my biggest challenge. One pair of trousers were great, but the tops I ordered (all the same size) varied considerably. Fabrics used were ok. One item ordered was not delivered. Have asked for the correct sizes and the missing item to be sent. Let's see what turns up.

Date of experience: August 19, 2023
California
1 review
0 helpful votes
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Unhappy with sizing
September 18, 2023

I cannot even get out of this site without leaving a full review …

Date of experience: August 19, 2023
Arizona
2 reviews
0 helpful votes
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Good customer service.
August 19, 2023

Called CS re:order. Answered concerns right away and courteously.

Date of experience: August 19, 2023
Massachusetts
1 review
0 helpful votes
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Awful
September 18, 2023

Lying devious company that refuses to honor its refund policy. Materials are flimsy. Stitching is poor. Buttons not secured. Awful
Collar and fit is terrible

Date of experience: August 19, 2023
District of Columbia
1 review
0 helpful votes
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It was a great experience
I will try again i a product catches my eyes
Thanks

Date of experience: August 19, 2023
California
1 review
0 helpful votes
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Just not happy with the quality and the fabric. Also expected there to be attached white tank because of picture.

Date of experience: August 19, 2023
Connecticut
1 review
0 helpful votes
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Overall mixed shopping experience
September 18, 2023

This was my first purchase experience with Azzlee of 3 items. 1 item was as expected, 1 item was returned due to fabric (not as described) and fit last item did not meet the quality expectations for the price paid. Their return process was the most cumbersome that have encountered. You need to make the request, then wait days to hear back and requesting that if you still want to return submit another request for the address for return. Once you receive that you are again asked if you are sure you want to return and if you return how long you will need to wait for a refund. To expedite you must communicate the returned item tracking number then lastly communicate the proof of delivery after the product is returned for them to issued credit. This was probably my last purchase, but beware that ALL internet ads for any web search will include ads for Azzlee on every page.

Date of experience: August 19, 2023
Georgia
1 review
0 helpful votes
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Wonderful purchase
August 19, 2023

I had a very good experience, will recommend to others, and will purchase from Azzlee again.

Date of experience: August 19, 2023
California
2 reviews
0 helpful votes
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Too difficult for returns/exchanges.
September 18, 2023
Updated review

Usually I wear size medium, but 2/3 items fit a bit too snuggly and I'm having a challenge arranging to get a different size. The fabrics are great!

Date of experience: August 18, 2023

Very excited for my items to arrive!
July 30, 2023
Previous review

Very excited for my items to arrive!

Date of experience: July 29, 2023
Colorado
1 review
0 helpful votes
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Never received merchandise
September 18, 2023

Miserable could not get package to be delivered and could not contact anyone who could/would help just got generic letter and no results tried for almost a whole month

Date of experience: August 18, 2023
Canada
1 review
0 helpful votes
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Nice
August 18, 2023

The store provides a great selection of very unique clothing that are both casual and work appropriate. I like that many of the styles are made from natural fabrics - cool and comfortable to wear in the summer.

Date of experience: August 18, 2023
Canada
1 review
0 helpful votes
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Disappointed
September 18, 2023

Was disappointed in the overalls I ordered. It was why I ordered in the first place and was a huge let down when I received them.

Date of experience: August 18, 2023
Vermont
1 review
0 helpful votes
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Poor customer service!
September 17, 2023

First of all it took 3 weeks to arrive as it comes from China. I was not pleased with my purchase because the material was cheap. I emailed them to return it for a refund and they made it difficult to get the information to send it back. Finally I got the information and returned them. It's now been two weeks and STILL no refund! That was $86.95 that they are still holding on to. Beware of this company. Totally not legitimate.

Date of experience: August 18, 2023
Florida
1 review
0 helpful votes
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Jumpsuit
September 17, 2023

Very Very DISAPPOINTED in the Quality….material cheap quality… jumpsuit is NOT like it looks in the picture…

Date of experience: August 18, 2023
Minnesota
1 review
0 helpful votes
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Great service
August 18, 2023

Absolutely fantastic. Sizes were true to the size chart.

Date of experience: August 18, 2023
New York
1 review
0 helpful votes
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Shipping
September 17, 2023

Took 2 weeks to receive, was hoping to receive it sooner, we have such a short summer season.

Date of experience: August 18, 2023
North Carolina
1 review
0 helpful votes
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Runs verysmall
September 17, 2023

I ordered my usual size. Even after losing 30 pounds, the fit was at least two sizes too small.

Date of experience: August 18, 2023