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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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First time buyer, I like the styles but lacking product description such as material or things like if it is zipper or elastic… but I will try a few and see
I hope the return is painless. I am picky about the way my clothes fit, therefore I almost always have to try things on to be satisfied.
2 things I'd like to see change on website. 1) Care instructions easier to find. I don't like to buy hand wash clothes
2) more different views of the clothing
Quite happy with delivery of items and quality of dresses
They make returns very difficult and I still have not gotten my refund
High shipping rate. Clothes not what I expected. Did not return because it's expensive. Donating to good will.
I thought they were denim that's what the picture looked like! I was disappointed. The shorts are also to short for me.
I just wished the items weren't too big. Also, I was disappointed that the colors weren't what I expected on the blue casual round neck top.
The whole transaction was very easy. It came within the time limit. It also is very pretty and fits well.
Totally dissatisfied. Colors did not match on two pieces. Very cheap material. Have not received my refund yet. I followed directions as to how to get refund on returns. Nothing! Never order from this compAny again
The items received are not as expected. Material and appearance is less than expected, very disappointed.
Happy with the prices & quality & the follow up from the company
Terrible customer service. Took days before I got replies, and then not enough detail
Don't be in a hurry for order and be mindful that sizes can be off.
Very nice shirt but was a bit smaller than anticipated. I ordered a large and it seems more in between a small and medium.
I returned these items and sent all information requesting, i.e. Tracking nunmber, picture of receipt from USPS which includes the tracking number, information from informed delivery stating that you have received the items, but have yet to stamped them as received...pic of this communication also sent to you, When will I receive my refund?
Found on FB. Will not order from here again. Late arriving not sized properly. Advertisement is not what the product is.
Waited weeks to get this shirt, after waiting for weeks, they tell me it's back ordered, I am very disappointed and probably will not order from them again!
I just received the items. I look forward to wear them. They are quite cute!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members