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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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The Azlee website was easy to use. However the outfit I bought is NOT at all like the photo. The fabrics and colors are not even close. The customer service was easy to find and contact. I was offered credit, a 30% partial refund minus shipping costs, or full refund minus shipping costs IF i shipped the outfit back to I'm-not-sure-where-on-this-planet. I'm waiting for the reund.
Unfortunately, I want to send 3 out of 5 tops that I ordered because the sizing is just suitable. I am a very difficult time getting information on how to return these three tops.
Poor product. My expectations were not met in sizing, fabric and length of top.
Product is poor quality, cheep material and shoddy craftsmanship. Took a long time to get here.
Shopping experience was quite straightforward and delivery in good time.
Shopping experience was quite straightforward.
Found the service good but the overall quality of the was
Disappointing and don't know if I will shop with A zzlee again
Ordered on July 29th. Now August 21st. No items received, no tracking data. Is this company a scam?
I think the sizes run small so be careful ordering. And I don't know how to return things?
There is no communication…
Sending back for refund. Its too small but size should have fit.
Second time ordering. Very pleased with items previously purchased.
The blouses are substandard and huge. The company does not offer a size extra small and their smalls are not true to size. The return policy is a rip off even when they have nothing I can use. The best I get in refund of 30% of my payment.
Purchased two pant suits to wear to my daughter's wedding. The website is easy to maneuver, sizing chart is spot on, and arrived on time
Not good customer service. Still trying to send items back. Not crazy about quality of product.
Experience was good. I would've love to have the full refund back, but I was OK with keeping an the item and getting half of my money back.
Very good getting products to me in timely fashion. Arrived in good condition and no issues with ordering.
I ordered this cardigan as l loved the colours as they appear on website. That is not what l received. Nor does it say that colours provided may be different.
The service was good but the clothes were not styled or sized for me and I did not care for the fabric.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members