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From the business
Azzlee is the global leading online retailer for tops, bottoms and dresses. We strive to find designs with better prices, popular styles and comfort. Free Shipping Over $79,30-Day Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
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Azzlee Reviews Summary
The company's reputation is notably mixed, with some customers praising the quality of certain clothing items and the efficiency of shipping. However, a significant number of reviews highlight serious concerns regarding customer service, particularly in relation to returns and refunds. Many customers report difficulties navigating the return process, experiencing delays, and receiving inadequate support. Complaints about misleading return policies and unexpected charges further exacerbate dissatisfaction. Overall, while there are pockets of positive feedback regarding product quality, the overwhelming sentiment suggests a pressing need for improvement in customer service and transparency.
This summary is generated by AI, based on text from customer reviews
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Difficult to contact
Delivery was questionable
Quality is cheap and not what you see in the pictures
Cheap material, design
The company, delivery, etc., were fine. I hope I get my money refunded.
I kept one, trying to return two. I haven't heard from anyone yet regarding my returns.
Loved all the pieces that I bought but sad not being able to wear then cause they are not to sizes in stores.
Easy to order, but took a while to receive. The tunic is very pretty but didn't quite look like the picture as far as shape.
Fairly easy to order order received in a fairly timely manner
Setteled on half what I paid, we will see if I get the money back live and learn.
Could not find the PayPal four payment plane with no treat. I usually shop where there is Klarna, afterpay zip, options that's naming a few.
It was pretty easy but not all pics have front to back pics of Merchandise and I think this is important to see what you are buying since not buying in person also it would be nice if people who buy send pics with them wearing the items they buy for others to see better for sales
All items were made of cheap fabrics and sizing off. Returns are not free which now I understand why. Will never buy anything from this site again
My blouse came flawed, the run around to return was ridiculous. Several emails of required pictures, of flaw, packaging, labeling. I was told to prove it was donated or cut in pieces before I get a refund. I think I'm on a train going nowhere
Was skeptical to try Azzlee but my experience has been 5 stars in all aspects (except hand washing). Will be buying more!
Efficient. Great communication as to when it left the warehouse, when it was picked up by the carrier and when it would be delivered. You could track your package.
Great to deal with, quick service. Fantastic selection of clothes, although on the smaller side.
Have no issues with the service but a bit disappointed with quality
Poor quality and poor fit for everything. I donated rather than spend more to return.
Very happy with purchase, this was the last time I was going to purchase online. As previous orders from other companies the products where never what they where advertised.
Same as above have not received my order yet! Keep telling me to check with my postal service and yet I receive tracking numbers to other places and they don't go through!
The shopping was easy... I'll know more when I receive what I ordered
Not as much info as I would like about the merchandise
Not as much info as I would like about the mercy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members